Bruce Frazier, CPM

Experience

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  AIG

  Aug 1990 - Jul 2015

  Vendor Verification Manager 1996 – 2015• Managed Master Vendor database for two global SAP Accounts Payable (A/P) environments.• Responsible for AIG Treasury domestic and international wire setups on Wall Street Systems and OpenLink.• Communicated daily with global clientele from US, Canada, UK, Norway, Sweden, Finland, and Denmark. Coordinated an average of 600 pending requests per month. • Through daily reporting and quality reviews, weekly team meetings, monthly staff meetings, and full transparency, averaged 99.9% quality and 99.6% timeliness ratings for SLA over the last 2-years. • Increased SAP vendor production efficiency by 19% after implementing process change to substitute validated vendor documents in lieu of contacting banks for account verification. • Directed department through four “Satisfactory” rated financial and operational Internal Audits all with only minor issues or comments. This is the highest rating that Internal Audit offers.• Coordinated average of 364 Treasury wire setups/month. Achieved 99.8 % Quality; 99.9% Timeliness. Show less • In addition to normal Management duties contributed my time, skills, and efforts as a Project Manager and Subject Matter Expert (SME) for Business Process Outsourcing (BPO) incoming and outbound processes.• Completed Certified Project Management Boot Camp and earned Certified Project Manager (CPM) 2/20/13.• Served as Project Manager for three projects through their lifecycle (Kick Off, Operational Launch, SLA preparation, and Functional Independence): PID 589 Litigation Support Vendor Management for Team Connect; PID 462 Litigation Support Invoices <$50K for Team Connect; and PID 590 Litigation Support Timekeepers & Rates for Team Connect • Trained on (IBM) Blueworks Live process-mapping application then developed training document for other Project Managers use and trained in Master Mind meeting. Published sixteen (16) Current and To Be process maps for various projects and PM’s. • Served as SME for PCG Claims Adjusters' and Claims Assistants' non-core Activities Project, PID 453 Total Loss Salvage Phase I and Phase II, and PID 680 Canada Reinsurance Advices/Proof of Loss and Vendor Verification/Requests • Acted as Sending Manager, SME, and Trainer for the off shoring of my own lines of business prior to exiting company. Show less

  • Vendor Verification Manager

    Jan 1996 - Jul 2015

  • Project Management

    Feb 2013 - Jun 2015

  • Vendor Maintenance Unit Manager

    Jan 2011 - Jun 2015

  • Atlanta Property & Casualty (P&C) Dispatch Manager

    Jan 2012 - May 2015

  • Recovery Management Services – Global Recovery

    Aug 1990 - Aug 2011
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  Berkshire Hathaway Specialty Insurance

  Dec 2018 - now

  AVP Claims Operations