Brooke M. Pugh, CAFM

Experience

• 

  Michigan Department of Transportation

  Apr 2014 - Aug 2014

  Student Assistant

  Office of Rail  Prepared excel spreadsheets promptly to allow for maximum organization and functionally of data Generated Inspector Daily Reports to ensure tasks are on schedule Attended Diagnostic Team Study Review meetings with Amtrak, county Transportation Service Centers, and the City to effectively communicate work needed

• 

  Michigan Department of State

  Aug 2014 - May 2015

  Student Assistant

   Organized files and daily paperwork Properly contributed to closing duties Trained in plate, driver’s license, ID renewals and title transactions Serviced customers in a proper manner and exceeded expectations Interacted with Dealerships to provide requested documents

• 

  Michigan State University Department of Food Science and Human Nutrition

  May 2015 - Feb 2016

  Store Service Assistant II

   Worked full time in complex management environment Managed 30 undergraduate students’ schedules, payroll, and abilities Respectfully managed employment for multiple locations Organized store data reports into useable documents Managed company donation budget to allow for appropriate spending Coordinated store purchasing to ensure smart fiscal decisions are made

• 

  Michigan State University Infrastructure Planning and Facilities

  Feb 2016 - now

  -Managed the Motor Pool front office, including hiring, training, and scheduling student support staff.-Coordinated vehicle rentals and leases utilizing a fleet management reservation system.-Coordinated vehicle prep, including cleaning and fueling.-Assessed vehicle damage and coordinated necessary repair with the Service Garage.-Organized daily, weekly vehicle rental pick-ups and returns.-Resolved billing issues.-Responded to customer queries and complaints. -Assisted with developing policies and procedures. Show less

  • Transportation Services Fleet Manager

    Apr 2024 - now

  • Motor Pool Service Manager

    Dec 2021 - Apr 2024

  • Operations Coordinator

    Feb 2016 - Dec 2021