Darby H.

Experience

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  Farm Boy (Canada)

  Sept 2014 - May 2017

  Cashier Customer Service

  • Processed transactions, including cash, credit and debit purchases and returns• Reviewed and resolved differences between accounting information and cash drawer to ensure books were balanced• Greeted customer and recommended products to enhance customer satisfaction• Initiated and oversaw department cleaning at the end of the day to ensure an easy opening the following morning

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  Claridge Homes | Ottawa Builder

  Apr 2017 - May 2018

  Sales Assistant/ Receptionist

  • Provided administrative and clerical support by answering the telephone, taking and relaying messages, providing information to callers, and preparing letters and documents to allow supervisor to focus his attention on customers in the show room• Informed customers of product information via short presentations and phone communication• Oversaw the opening and closing of the sales offices and model home

• 

  University of Ottawa

  May 2020 - Jan 2022

  • Communicated with pensioners via phone call, email, and written mail (in both French and English) about sensitive information to ensure pensioners are satisfied and well informed• Trained newly-hired pension clerks to reduce supervisor workload• Rewrote task procedures to facilitate training and increase self-sufficiency • Validation and entry of data into spreadsheets, pension and administrative softwares (Ariel and Banner) • Planned and conducted field surveys to collect data on local arthropod communities• Quickly learned to capture and identify butterflies in order to accurately record community metrics• Organized daily schedule to ensure all project tasks were being accomplished on time

  • Pension Clerk

    May 2018 - Jan 2022

  • Field Research Assistant

    May 2020 - Aug 2020
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  VCA Canada

  Jan 2022 - now

  Client Care Coordinator and Technician's Assistant

  • Assisting Veterinarians and Technicians with various tasks and treatment of pet patients• Providing compassionate care duties including feeding and walking patients•Exercising technical skills surrounding patient care and restraint, surgical equipment sterilization, and wrapping surgical packs• General hospital maintenance including cleaning kennels• Placing outbound calls to pet parents for follow-up and future appointment bookings• Enhance the client’s experience by coordinating between the clients and members of the medical team• Respond and manage email correspondence; clients, referring veterinarians & internal office messages*Was full-time from January to August 2022 and went down to part-time as of September 2022 while pursuing educational advancements Show less