Maicol Tavolari

Experience

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  Nike

  Jan 2013 - Sept 2013

  Customer Service Operations Manager

  Activities carried out in the Italian headquarters of Nike, based in Bologna (Italy): responsibilty for Management Information Systems (MIS) of customer services, order management, sales forecasting and analysis of performance, handling of shipments, inventories, claims and returns, maintaining relationships with suppliers.

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  PHILIPP PLEIN

  Nov 2014 - May 2016

  Sales Supervisor

  Supervision and sales responsibility of a team of 3 sales assistants in the Philipp Plein's flagship store in Milan (Italy).Responsibility and supervision of cash operations and daily tills opening/closing operations.

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  Calzedonia Group

  Aug 2016 - Jan 2017

  Stock Manager - Tezenis London Flagship Store

  Activities carried out in the flagship store and UK headquarters based in London Oxford Circus:- Stock management and replenishment.- Provide feedback to management of any discrepancies and damages.- Ensure that merchandise is located in correct areas and stored in an appropriate manner.- Ensure security procedures are carried out when moving merchandise from the stock room.- Minimise stock loss through regular stock count.- Excellent customer service.- Monitor and record till discrepancies and report them to the relevant department.- Provide till reports throughout the day to managers and colleagues when required.- Build loyalty and rapport with customers. Show less

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  Benetton Group

  Jan 2017 - now

  Sales Area Manager

  Activities carried out for all the United Colors of Benetton stores located in the Emilia Romagna area (Italy): - Analyze KPIs;- Act as a liaison between the headquarters and the area’s branches by making regular visits and interacting with management;- Be in charge of operational practices making sure that each branch runs smoothly and meets projected revenues and sales estimates;- Coordinate with, report and make recommendations to senior management in order to grow market share, improve customer experience and drive growth;- Ensure that each branch delivers value and excellence to the clients;- Cultivate and grow a strong team of committed branch managers that will maintain profit margins and implement business plan;- Ensure that all projects are executed profitably and in compliance to standardised business practices;- Apply innovative approaches and techniques to keep updated with competition;- Business development and strategy implementation. Show less