Josh Baksh

Experience

• 

  JetBlue Airways

  May 2009 - Jul 2012

  Operations

  Provided operational support for airport and ground operations.Worked with crew members to ensure timely baggage delivery and push back of flights.Troubleshot cargo weight and balance load factor based on FAA requirements and communicated the information to captain in command.Adhered to policies by FAA and Port Authority to ensure safety of each flight.

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  Target

  Aug 2012 - Sept 2021

  Continued to drive total store sales in departments which includes Starbucks, open marketfoods, fresh produce, frozen foods, inbound, and outbound logistics processes.Ensured that food safety guidelines and quality of foods are at the highest standard toconsumer satisfaction by having daily, weekly, and monthly cleaning routines.Followed up on distribution centers trailer forecast, by requesting trailer adds when needed tohave more essential and non-essential products readily available for customers.Built and maintain positive business relationships with all food and beverage vendors, such asCoca Cola, Pepsi, Nestle, Nabisco, Union Beer, and Manhattan Beer and grade them weeklybased on quality of service.Taught and coached all hourly leaders and team members Target's culture of ethical conduct, andsafety and compliance through demonstration and quarterly computer training.Anticipated staffing needs during peak quarters by partnering with human resources on bothlong term and short term needs.Drove a culture of accountability through clear expectations and performance management bysetting realistic timelines on tasks, and conducting weekly leadership meetings around performance and expectations.Managed nine hourly front line team leaders, and over 200 team members which includes coreresponsibilities in all inbound, outbound, and reverse logistics functions.Created effective schedules based on business needs, anticipating customer trends, andseasonal demands. Show less Drove total store sales in all general merchandise departments to drive total store profitability.Efficiently managed all digital sales and sort and stock processes which includes, ( ship fromstore, order pick up, ship to store, drive up, same day delivery.)Consistently met or exceeded sort and stock unit goals during peak mes and non-peak mesand adjusted resources accordingly when needed.Resolved problems with direct reports, and planned on more efficient ways to complete higherlevel goals.Created scheduling routines for team leaders, based on customer traffic and trends, toproperly maintain the highest customer service level.Managed seven hourly front line team leaders and over 150 team members in all generalmerchandise areas of the store.Conducted interviews consistently to ensure staffing needs are maintained especially duringpeak times.Provided exceptional service and shopping experiences that fully met the needs of allcustomers. Show less Drove total store sales by successfully processing 15 to 20 RDC trailers and 10 to 15 FDC trailersduring peak weeks, by planning proactively and partnering with senior leadership.Managed five hourly team leaders and over 100 team members in all inbound, outbound,replenishment, and inventory accuracy processes.Managed and maintained all areas of logistics such as backrooms, receiving, and the salesfloor.Built positive relationships with the distribution leadership team to ensure store in-stock levelswere always maintained, and proactively addressed any out of stock issues.Recognized team leaders who are consistently delivering on key store processes, and developroutines and clear expectations for team leaders who were inconsistently delivering on keystore processes. Show less

  • Executive Team Leader Food and Beverage Sales

    Aug 2018 - Sept 2021

  • Executive Team Leader General Merchandise

    May 2016 - Aug 2018

  • Executive Team Leader Logistics

    Aug 2012 - Aug 2016
• 

  University of North Texas

  Oct 2021 - Nov 2022

  Senior Food Manager

  Responsible for food quality, customer service and general management of or any area of operation assigned in Retail Dining or Catering - Retail Operations includes national branded concepts, in-house formats & signature designs. Thorough knowledge of the principles and practices of dietetics management knowledge and leadership skills related to business operations including planning, budgeting, organizing, controlling, and evaluating.Lead managers and supervisors by exceeding revenue and profit goals (weekly, quarterly, annually). Teach, coach, and train new hire leadership UNT”s code of ethics and safety and security precautions. Show less

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  Sodexo

  Nov 2022 - Feb 2025

  Food Service Manager 3
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  University of North Texas

  Feb 2025 - now

  Senior Manager Banquets