Anthonia Ogunbajo

Experience

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  Sterling Bank Plc

  May 2014 - Jul 2014

  Intern
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  Jumia Travel

  May 2015 - Dec 2017

  Customer Success Manager

  Escalate all unresolved customer grievances to designated departments for further investigations.Maintained a knowledge base of the evolving product offerings and improved customer retention by proactively recommending new products to existing customers.Resolved concerns with products or services to help with retention and drive sales.Attracted potential customers by answering product and service questions in regard to services offered; suggesting information about alternative services.Customer engagement, complaint management, issues resolution, feedback management, customer profiling, product marketing. Show less

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  Access Bank Plc

  Jan 2018 - Dec 2022

  Account Manager

  • Developed and maintained strong relationships with key clients resulting in an increase in revenue year-over-year• Understood clients' business needs, goals, and challenges and tailored solutions which exceeded their expectations while also upselling and cross-selling to maximize revenue from existing accounts.• Kept in touch with developments in the industry and the implications of these for clients’ risk appetite.• Presented regular performance reports and insights to clients to showcase the value delivered by our services. Show less

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  First Bank of Nigeria Ltd.

  Jan 2023 - now

  Account Manager

  • Lead negotiations process for banking contracts, lending agreements, and credit facilities, consistently securing advantageous terms while nurturing robust client relationships.• Resolve client inquiries and issues promptly, ensuring high levels of client satisfaction and retention. • Effectively utilize CRM software and banking systems to track client interactions, manage accounts, and ensure the accuracy of client records.• Conduct regular business reviews with clients to identify opportunities for upselling, cross-selling, and enhancing service delivery. Show less