Dan Crumb

Experience

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  AECOM (DMJM H&N)

  Jan 1995 - Jan 2002

  IT Analyst\Supervisor

  Migrated Novell network servers to Windows network servers.Administrator for Novell and Windows networks.Directed day to day activities for IT Specialist I.Specified of all computer equipment: network, servers, workstations, and printers/plottersPerforms all equipment repairs, upgrades, and maintenance in-houseInstrumental in the development of a work share system across offices in the West.Managed capacity and performance of network and file resourcesImplemented and maintained system backup and recovery Train office staff in use of Microsoft Office SuiteManaged migration of 80 clients to Windows 95 and NT 4.0 workstation Show less

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  AECOM

  Jan 2002 - May 2014

  Oversee IT Service Delivery activities in Western US and Canada for consultant Engineering and Architectural firm. Improved processes, policies and organization to increase IT performance.Monitors IT expenditures and budgets.Member of the long range planning team and Dell hardware contract team. Orchestrate Service Delivery team to ensure performance meets clients’ needs. Manage incidents and request of IT, for support and issue resolutions, following the ITIL processes.Reporting metrics to insure service level agreements are met.Managing project resources, change requests, risk and issues to ensure that maximum business benefit is maintainedProvide regular project status updates to management and teams.Monitoring networks, security and virus remediation.Trained analyst on issue resolution techniques and created a shared knowledge base for common issues, available to all analyst to view. Guide analyst into developing performance goals. Complete performance evaluations for IT analysts.Setup training opportunities. Coordinated multiple office consolidations in California, Utah, Idaho, Colorado and Washington.Part of the disaster recovery failover and business continuity teams. Show less

  • IT Service Delivery Manager

    Aug 2012 - May 2014

  • Northwest and Mountain IT Regional Manager

    Jan 2010 - Aug 2012

  • Network Administrator\Supervisor

    Jan 2004 - Jan 2010

  • IT Analyst\Supervisor

    Jan 2002 - Jan 2004
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  State of Colorado

  Jun 2016 - now

  Retired

  Colorado Department of Public Health and Environment service desk technician helping the employees with their computer issues at the Cherry Creek campus. Using a CA ticketing system, Bomgar remote access, McAfee encryption recovery tools, and Google administration while following the ITIL support system. Supporting Cisco VPN, MS Office products, Windows OS, Windows surface, Android and iPhone mobile devices. Supporting user interfaces to multiple web, windows, and mainframe applications.