Shariff Jeter

Experience

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  Burg

  May 2016 - Oct 2017

  Dishwasher, Server

  Ensured kitchen efficiency by meticulously washing and sanitizing dishes, cookware, and kitchen utensils to meet high hygiene standards.Maintained restaurant cleanliness through effective trash disposal and regular cleaning routines, creating a safe and organized environment.Supported food preparation by assisting chefs with ingredient preparation, ensuring timely and accurate dish assembly for efficient service.Contributed to seamless service by promptly delivering food and drinks to customers, enhancing their dining experience with attentive and professional service. Show less

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  Spencer’s

  Jul 2017 - Jun 2018

  Sales Associate

  Selling merchandise and assisting customers within the store Stocking and organizing store based on planogram Creating and inputting data of stock and merchandiseMaintaining register and POS for transactions

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  Juice Press

  Jul 2018 - Aug 2019

  Barista, Team leader

  Prepare and serve organic vegan smoothies and acai bowlsProvide quick and courteous customer service and satisfactionMaintaining cleanliness and general maintenance Creating and inputting records of inventory, stock, and salesMaintaining register and POS to ensure accurate transactions

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  Safe Horizon/Execu Search

  Jan 2020 - Mar 2021

  Temp Resident Specialist

  Support childcare and recreational activitiesAssist residents and staff in domestic violence shelters in NYCSecure and ensure the safety of residents in facilitiesAssist with bed utilization by helping with apartment preparation and cleaningAssist during client discharges by bagging personal belongingsMediate between residents when necessary, including crisis intervention, Provide clients with resources such as petty cash and MetroCard

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  UNIQLO

  Oct 2020 - Apr 2021

  Customer Service Representative

  Provided customer service processes, resolving complex inquiries and boosting satisfaction rates through the effective use of SalesForce and ICA databases.Consistently exceeded performance targets, handling a high volume of customer interactions while maintaining quality standards and response times.Meticulously tracked and updated customer information, ensuring accurate order processing and timely logistical updates across multiple communication channels.Fostered strong team relationships, sharing best practices and contributing to a positive work environment that enhanced overall customer experience. Show less

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  Catholic Charities of the Archdiocese of Newark

  Apr 2021 - Sept 2021

  Security Officer

  Enforced safety policies and organizational code of conduct, ensuring a safe environment for staff, patients, and visitors through strict adherence to protocols.Developed and implemented safety solutions by collaborating with internal teams to address facility-specific challenges and promote a culture of safety.Provided direct assistance to staff and patients in both mental healthcare and childcare settings, fostering a secure and supportive atmosphere.Controlled facility access by effectively communicating with staff and visitors, preventing unauthorized individuals from entering restricted areas.Monitored safety protocols throughout the facility, ensuring the well-being of patients, staff, and guests.Delivered exceptional customer service by managing and directing patient, client, and guest access while maintaining security measures.Operated and reviewed surveillance equipment, overseeing facility activities to detect and address potential safety concerns.Handled conflict resolution, de-escalating situations, and reporting misconduct to management and law enforcement to maintain a safe, compliant environment. Show less

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  Integrity House

  Aug 2022 - Jul 2024

  Residential Aide

  Supervised client safety and medication adherence, ensuring compliance with facility protocols.Conducted comprehensive assessments using DSM criteria, developing personalized treatment plans.Facilitated individual and group counseling sessions, enhancing client recovery and well-being.Coordinated multidisciplinary care, ensuring seamless transitions and effective case management.Implemented daily activity schedules and conducted facility tours, maintaining a safe environment.Delivered individual and group counseling, crisis intervention, and substance abuse services, fostering client recovery and well-being.Develop client’s transfer and/or discharge plans to ensure movement to appropriate levels of care. Conducted comprehensive client assessments using DSM criteria, determining appropriate care levels and developing tailored treatment plans.Maintained meticulous clinical documentation, ensuring compliance with Annex A requirements and contractual agreements.Coordinated with multidisciplinary teams, providing active case consultations and facilitating seamless client care transitions.Implemented daily activity schedules and facility safety protocols, enhancing program effectiveness and client security.Conducted comprehensive client assessments using DSM and ASAM criteria, determining appropriate care levels and developing tailored treatment plans.Provided substance abuse counseling, crisis intervention, and case management, fostering client recovery and well-being in residential and outpatient settings. Show less

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  PSEG Sponsored Clean Energy On-the-Job Training Program

  Jan 2024 - Apr 2024

  Administrative Assistant

  Liaised with company leadership to staff client work orders, contributing to effective project management and timely service delivery.Implemented a data-driven approach to customer information management, facilitating accurate record-keeping and enabling informed decision-making processes.Partnered with leadership to effectively staff client work orders, ensuring timely project completion and maintaining high service standards.Served as the primary point of contact, addressing client inquiries promptly and fostering solid relationships through exceptional customer service.Streamlined front office operations and payment processing, enhancing efficiency and customer satisfaction. Implemented a data-driven approach to customer management. Show less

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  Weltman Home Services, Inc.

  Mar 2024 - Sept 2024

  Heating Air Conditioning Technician

  Diagnosed HVAC issues, provided solutions, and enhanced customer satisfaction through effective repairs.Collaborated with Plumbing and Electric teams, setting cross-over leads and ensuring smooth operations.Educated customers on finance options and maintenance plans, aiding informed decision-making.Managed tools and materials, ensuring accurate tracking and conducting quality checks post-use.Fostered interdepartmental cooperation by identifying cross-selling opportunities in plumbing and electrical services during HVAC service calls.Boosted customer satisfaction through personalized product recommendations and clear explanations of financing options and maintenance plans.Streamlined warehouse operations by implementing a robust tool tracking system and coordinating efficient receipt and organization of HVAC equipment. Organized, categorized, and documented tools and materials used by electricians, plumbers, and HVAC technicians.Coordinated with warehouse management to receive and organize deliveries of air conditioner condensers, furnaces, and coils.Assisted in maintaining warehouse cleanliness and stock organization during and after deliveries. Show less