Eunice Owino

Experience

• 

  Equity Group Foundation

  Nov 2020 - Dec 2022

  Regional Coordinator
• 

  Equity Bank Limited

  Jan 2023 - now

  Responsibilities  Ensures all solutions delivered meet the highest quality standards by leading test activities: Test Planning, Test analysis and design, test execution, test reporting, Test exit criteria evaluation and test closure activities Participate in test entry readiness reviews and test exit reviews to ensure test acceptance criteria compliance. Evaluate and tests new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to established guidelines. Monitor changes to scope during the development cycle and re-evaluate plans and resource accordingly Involved in the planning, monitoring, and control of the testing activities and tasks.  Participate in the project planning phase to estimate expected efforts related to test activities. Assist the Test Manager in creation of comprehensive test plans and schedules that are constantly updated throughout the development process. Liaise with the Test Environment Specialist to ensure key infrastructure (environments, interfaces & access) is set-up to enable all required testing activities Build test scripts from various sources including functional specifications, technical specifications and sessions with developers and designers Manage expectations of when testing activities will be completed while mitigating risks to key milestones Monitor defects raised by the team and challenge their prioritization supporting to resolution Provide the Test Manager and project stakeholders with accurate and precise time estimation for assigned task, along with confidence levels and foreseeable dependencies. Show less Responsibilities.• Pro-active monitoring of the entire IT Infrastructure and applications systems.• Performance monitoring, diagnose, and resolve performance issues.• Applying software and hardware monitoring tools to detect and action faults & warnings• First Line resolution as per the SLA’s.• Follow up to confirm service availability and stability after resolution.• Logging tickets in the ticketing system take ownership and follow up to closure.• Log calls to service Providers on the various faults captured on proactive monitoring.• Updating Ticketing tool with relevant professional information during and after fault resolution.• Resolution of tickets assigned and closure within the working shifts.• Provision of the incident report with ticket closure.• Escalation of unresolved tickets to Support Level 2, NOC Engineers and the SME’s as per the Incident Management Procedures and keeping shift leader in copy of all escalation• Daily/shift reports as per shift responsibility.• Provision of the incident reports with ticket closure and Daily/shift reports as per shift responsibility. Show less

  • Software Quality Assurance Engineer

    Jan 2024 - now

  • Network Operations Center Engineer

    Jan 2023 - Dec 2023