Dustin Hansen

Experience

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  Convergys

  Nov 2011 - Mar 2014

  Supervisor
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  NextRoll

  Mar 2014 - Jul 2015

  Account Development Representative
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  The Home Depot

  Jul 2015 - May 2018

  Resolution Specialist
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  OptConnect

  May 2018 - Oct 2018

  Sales Associate
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  Wayfair

  Oct 2018 - Jan 2021

  Customer Service Manager
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  Klymit

  Jan 2021 - Jan 2023

  Customer Service Manager
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  Gathr Outdoors

  Jan 2022 - now

  Director Of Consumer Experience

  Directs the organization's customer service function and establishes customer service-related programs and policies. Develop customer services policies that assist the organization in meeting revenue and retention goals and ensure customer satisfaction with the organization's products, services, and support offerings. Track and analyze team performance; provide reports on issues and resolutions to the leadership team. Coordinates cross-functionally in the resolution of more complex issues or concerns. Lead and direct the work of other employees and responsible for personnel actions including hiring, performance management, and termination. Supervise through a team of subordinate managers. Contribute to strategic planning, direction, and goal setting for the department or function in collaboration with senior management. Establish departmental policies, practices, and procedures that have a significant impact on the organization. Show less