Alexandra Robinson

Experience

• 

  New China House

  Jun 2011 - May 2013

  Cashier

  - Trained new employees on cooking, cleaning, and waitressing procedures- Provided outstanding customer service when answering phones, taking orders, delivering food, and serving tables- Prepared complex Chinese cuisine as directed by Chef- Maintained a clean environment for employees and customers

• 

  HairDirect

  May 2015 - Aug 2015

  Marketing Intern

  - Utilized Google Analytics, SEO, RFPs, personalization, email marketing, and website redesign within the B2C Marketing department of an international E-Commerce company- Facilitated 12 different discussions about website redesign in order to address company needs and increase customer engagement- Standardized training documents to facilitate Salesforce software implementation- Improved product sales through Product Spotlights by changing layout and call-to-action buttons- Evaluated a heat map to see where customers were spending majority of their time and where they were having trouble in order to make corrections in a timely manner Show less

• 

  Rue21

  May 2016 - Aug 2016

  Sales Associate

  - Maintained a clean storefront by following all procedures- Provided wonderful customer service throughout all touch points in order to maximize sales and keep customers happy- Utilized selling techniques to sell colognes and perfumes to reach hourly and daily goals- Managed cash inflow of up to $1000 per shift in order to maintain register accuracy- Recommended complementary items to customers in addition to acting as a personal shopper to develop trust and provide opportunities for customers to purchase additional merchandise Show less

• 

  Samuel Baron Clothiers

  May 2016 - Aug 2016

  Marketing Intern

  - Researched fabric companies and crafted blogs through WordPress to keep customers excited and more informed about their custom made suits- Staged and shot photos to promote Samuel Baron Clothiers on social media and keep customers engaged- Utilized my creativity to create display boards and rearrange the office display to create a fresh and engaging appearance for clients

• 

  University of Pittsburgh

  Oct 2016 - Dec 2016

  Marketing Research Assistant

  - Analyzed key words to figure out common problems that customers voiced on social media- Persuaded Pittsburgh artists, crafters, and artisans to register into a database by going to numerous craft shows and selling them on a creative 60-second pitch

• 

  Saks Fifth Avenue

  Jan 2018 - May 2020

  Product Supervisor

  - Coordinated photo shoots and followed up with 5 buying teams and over 100 vendors to ensure products published to site accurately and on time- Presented weekly on the status of each season, upcoming shoots, and call outs - Worked on a cross-functional team to maintain a percentage of under 2% of products not on site- Advised on styling for the Women’s Soft Accessories group, including scarves, coats, and capes- Developed a standard operating procedure for missing packages to ensure samples were located as quickly as possible-Trained teammates on the day-to-day responsibilities of Sample Management and the product lifecycle Show less

• 

  StationMD

  May 2020 - now

  Navigator