Justin Richards

Experience

• 

  Army National Guard

  Jul 2012 - Apr 2013

  First Line Supervisor

  • Directed and motivated a team of professionals, managing administrative and operational tasks to achieve organizational goals.• Promoted to Private First Class for exceptional leadership, performance, and dedication.

• 

  Walmart

  Nov 2014 - Apr 2016

  Connection Center Associate

  • Streamlined account management processes by establishing new accounts and maintaining accurate, up-to-date databases of customer and sales information.• Enhanced customer satisfaction by analyzing individual needs and providing tailored product recommendations, driving engagement and loyalty.

• 

  Geek Squad

  Jul 2016 - Jan 2019

  • Provided expert technical support for end-users across Windows and Mac environments, ensuring optimal system usability and user satisfaction.• Conducted proactive maintenance, diagnostics, and repairs to maximize hardware performance and extend system lifespans. • Exceeded monthly revenue goals by 20% for over a year, showcasing exceptional sales acumen and results-driven approach.• Maintained an 80%+ client approval rating by delivering superior customer service and building lasting relationships.

  • Advanced Repair Agent

    Jul 2018 - Jan 2019

  • Consultation Agent

    Jul 2016 - Jul 2018
• 

  Networking Technologies and Support, Inc.

  Jan 2019 - now

  Desktop Support Technician

  • Delivered comprehensive technical support for hardware, software, network, and VPN issues through phone and ServiceNow ticketing systems, ensuring swift resolution and high customer satisfaction.• Diagnosed and resolved complex hardware and software issues for desktops and laptops using ServiceNow for issue tracking and management, minimizing downtime and boosting user productivity.• Executed system updates, software installations, and hardware replacements while documenting and tracking progress in ServiceNow to ensure compliance with performance and security standards.• Streamlined computer cloning processes and maintained consistent system imaging, leveraging ServiceNow to manage inventory and deployment tasks for seamless operations. Show less