Siddharth Kapur

Experience

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  New Delhi Hilton, Hilton International Hotel (owned by Ladbrokes, UK)

  Sept 1995 - Jul 1996

  Training & Development Management Stage / Management Trainee (Training & Development Co-ordinator)

  Ran Training & Development Programmes from Orientation & Induction, Jr. Supervisory Skills, Managing Skills Training, Food Handler's Hygiene to Office Administration.-Developed & ran the Guest Courtesy Training Programme : 'Take Care'.-Updated Job descriptions for all positions in the hotel.-Co-ordinated & Managed Industrial Training.-Recruitment co-ordinator for Management Trainee selection and recruitment for forthcoming 1996 -1999 batch.Attended & then conducted the following Hilton International Training Programmes :-1. Our Promise To New Employees2. Elementary Food Hygiene3. Supervision One (Supervisory Skills Programme)4. Group Training Techniques (Train The Trainer)-Certified Hilton International 'Group' & 'Skills Trainer'.-Officiated as the Training Department Head in the absence of the Training Manager for over a month, whilst running training programs back to back. Show less

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  The Imperial Hotel, New Delhi, India

  Jul 1997 - Jan 1999

  Head of Training and Development

  Worked as a change catalyst during the restoration and refurbishment stage of the Boutique Heritage Hotel, established in 1933.Roles : Training, New Restaurant & Public area Set-up, Restoration Project Management, SOP Development, Recruitment & Selection, Managing HR related tasks along with Manager – HR.-Set up & led the then non-existent Training & Development Department-Screened & Recruited candidates for all positions-Planned, Developed & Implemented T&D programs-Imparted Training from Junior staff to Senior Management -Database management of all Training & Recruitment(s)-Wrote Position Specifications, Job Des. & Standard of Performance / Procedure Manuals (SOPs) -Recruited & managed Management trainees, Apprentice & Industrial Training Successful Projects –-Selection & Recruitment of Management Trainees for the years 1998 and 1999, Lobby Managers, Restaurant Mgrs. / Asst. Mgrs. / Execs. for FO,F&B,Sls & Mktg, Engn & ChefsSet up, wrote SOPs, recruited & trained teams & opened : - ‘The Spice Route’ : The New South East Asian Specialty Restaurant : (Also Led the 4 day launch with 'sit-down' banquets for the Media, VVIPs, regular guests & food critics / connoisseurs. "Heralded as one of the top 10 restaurants in the world by Condé Nast Traveler") -The ‘Atrium Tea Lounge’-‘Patiala Peg’ :The New Irish Pub-'Daniell's Tavern':Pan Indian Restaurant -Managed & co-conceptualized the The 'Art of Imperial':Special exhibition & banquets hosting over a 1000 guests, showcasing Imperial's restored facilities, especially the art collection- Wrote SOPs for the then under-restoration & soon to open 1911 Bar-Restaurant & Coffee Shop '1911-Garden Party'Led post refurbishment set-up, wrote Guest service SOPs & trained the teams of :-'Hairline’ – the new salon-'Grand Traveler Floors' - Imperial's newly renovated & restored Executive Business Traveler Floors / Wing, including Recruiting & Training --'Butlers' for VVIP guests--In-Room Dining servers Show less

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  ‘Skiworld’ Education & Hospitality Group (formerly known as Initiatives India Group)

  Jul 1999 - now

  President & Chief Mentor

  Skiworld Learning Partners : Corporate Training, Consultative Exec. Coaching & Counselling - Training for over 20 years across many fields, especially 3 Sectors : A. Hospitality, B. Healthcare & C. EducationA- The Hospitality Sector including Luxury Hotels, Resorts & Palaces; fine Dining Rest. Set-up & Travel companies. B- Healthcare Sector : Training for Doctors, Admin., Medical team leaders & teams at Hospitals & Medical Centers;C- Education Sector : School Principal-Teacher Leadership Trainer & Parent Guidance Seminar Facilitator. Learning interventions to help Principals in handling teaching-admin teams, student-parent handling & care for teachers.I have led & re-directed change processes from : - Leading ‘On’ & ‘Off the Job Training’ (client groups of 10-500),- Developing and mentoring In-house Trainer Teams;- Designing & marketing line level to executive devpt., leadership training, - Developing non-existent training departments; - Creating bespoke Training Workshops & interventions, - Skill Sets & Assessment Tools development;- Developing & Implementing Operations SOP Manuals,- Training Need Analysis’,- Mystery Audits, Reports & ReviewsMy training/consulting exposure spans across Hilton Hotels, New Delhi & Switzerland, Holiday Inn Crowne Plaza, New Delhi, Marriott, Delhi, Jaypee Group of Hotels, Agra, New Delhi, Taj, New Delhi, The Trident & Oberoi Hotels Gurgaon, The Imperial, New Delhi; Sumi Motherson Group, UP; Apollo Hospitals, Delhi, Indian Spinal Injuries Centre Hospital, New Delhi, Principal Teacher training at Jesus & Mary Schools & Colleges, North, West & East India; Vadodara & Ahmedabad School Group training, Gujarat; Bishop’s School, Pune, Maharashtra; Sacred Heart Convent, Punjab; CJM, St. George’s College, Mussoorie, Hansraj College, Delhi University, IP University Faculty of Management Studies, Delhi amongst several other institutions & organizations in India, UK and Switzerland to name a few. Show less

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  Skiworld’s ‘Study Abroad ‘initiatives..’ (SAI)

  Jul 1999 - now

  Principal & Head Counsel

  Educational Counselling & Foreign University Marketing & Business Development :I started with counseling co-hoteliers on further education, & begun educational counselling with initially representing my Alma Mater from (mid 2000), Les Roches, School of Hotel Management, Switzerland, Glion Hotel Schools & Glion Institute of Higher Education, Switzerland, (all institutions accredited by the New England Association of Schools & Colleges (NEASC), USA) in India. Both, concurrently bought by Laureate & now owned by Eurazeo.With the Corporate Training experience, I focused on my Reg. Marketing & Recruiting responsibilities, creating high growth for internationally present Brand-driven edu. enterprises. In addition to the ‘Laureate Education’ ventures, I invested 15+ years as a Chief Counsellor & Marketing Head for International Universities, Management Colleges & World Schools, developing South Asian Markets as an Edu. Rep. for many European-Western Colleges & Universities, marketing their Undergrad., Grad., Post-Graduate- Higher Edu. & Exec. Edu. programs & courses by delivering high-impact presentations & seminars across India & South Asia at Schools, Colleges, Corporate offices, & public seminars, events & education fairs, counseling students on all courses from Business, liberal arts to engineering.I have used integrated marketing techniques & tools, introduced creative advertising & promotional campaigns, whilst using social/other media, along with generating leads online, creating my own learning and development magazine ‘initiatives.. world in 2002 that reached over 1100 schools & 1000s of dedicated subscribers across India & South East Asia.I have made difficult recommendations to my clients as their corporate trainer, consultant or education counsellor, helping them grow their business, & developing marketing strategies & generating business from initially nonexistent markets in India & across South Asia. Show less