
Sean Parker
Client Services Manager

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About me
Senior IT E2E Product Project Manager
Education

Barnfield College
-Diploma Business Managment
Willowmoore High School South Africa
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Experience

FIHRST Management Services
Jan 2000 - Dec 2002Client Services Manager•Achieving personal selection to this role following a process of headhunting by the Client Service Director•Participating in project management, systems support and systems implementations for a variety of clients, focusing on the company’s HR and payroll system and financial system•Managing and strategically planning projects and budgets directly with clients, with responsibility for staff allocation on certain projects•Servicing key accounts at a senior level, including facilitating meetings and resolving customer enquiries and problems•Leading and managing the Consulting division, comprising 10 Consultants, to ensure that client needs were consistently met•Recruiting new staff, conducting quarterly appraisals and planning motivational workshops and training sessions Show less

ICS Computing Ltd
Jan 2003 - Dec 2004Implementation Consultant•Evolving the existing Unipims HR and Payroll system into an in-house, client-based system, using extensive HR and Payroll knowledge•Contributing to many tenders and the majority of product demonstrations to potential clients, successfully winning numerous new accounts•Implementing HR and Payroll systems for many clients, including providing staff training and product support•Supporting continual system improvements and ensuring that project deadlines were met first time, every time•Delivering internal training to colleagues on how to implement and use the new system to meet the needs of both existing and new customers Show less

Intellect Business Consultants
Jan 2004 - Dec 2006Account Manager and Implementation Consultant•Actively participating in evolving the Workforce HR and Payroll system into a more market- and customer-friendly solution•Liaising with the Development team to deliver on-going system improvements and provide product demonstrations to prospective clients•Implementing HR and payroll systems for diverse clients, including delivering client training and product support •Managing the process of acquiring Inland Revenue accreditation for the product•Consistently achieving demanding project deadlines Show less

McKesson UK
Jan 2006 - Dec 2008Senior Project Consultant•Coordinating application and technical support for the NHS Electronic Staff Record (ESR) on Oracle HRMS, with responsibility for providing both on-site and remote support•Collaborating with the site Project Manager to tailor the project plan, oversee data management activity and ensure the implementation of national best practice•Managing ESR implementations at multiple sites, including demonstrating the functionality of the ESR solution with reference to national processes and security profiles•Articulating the impact on the local organisation, and conveying the intrinsic benefits of the new system to staff at all levels•Facilitating project management training workshops, in order to engage leadership staff and provide them with the skills and knowledge to plan for and drive change •Leading data management training workshops in order to equip the relevant staff with the ability to perform data cleansing and data mapping activities•Spearheading the transition from existing local HR and payroll systems to revised Best Practice processes•Collaborating with data management personnel to collect, analyse and maintain data pertaining to payroll, HR and security localisation•Proactively managing a wide range of risks and issues at NHS sites Show less

Capita
Jan 2008 - Jul 2014Project Manager•Leading and coordinating multiple concurrent projects for police forces across England and Wales, with responsibility for the successful implementation of the Origin Police Personnel system.•Consistently delivering projects within demanding time and cost constraints, including managing the budget effectively and driving project change controls.•Overseeing the implementation of a multi-tenancy collaboration project for the Derbyshire and Leicestershire forces, based on the Oracle R12 environment on Origin.•Migrating and streamlining the Surrey Police HR and financial systems from the Oracle 11i to the Oracle R12 system.•Liaising extensively with the Development team to implement continuous improvement measures within the system.•Proactively contributing to numerous tenders, and delivering informative demonstrations to potential clients.•Delivering projects to the agreed objectives and scope, whilst efficiently managing all risks and issues arising on site•Providing strong leadership and direction to a team of 9 Consultants, to achieve successful delivery of tasks in line with project plans Show less

Inoapps
Aug 2014 - Oct 2015Senior Project Manager•Leading and coordinating multiple concurrent projects for various organisations, with responsibility for the successful implementation of Oracle Fusion Financials, Core Human Resources and Oracle R12•Consistently delivering projects within demanding time and cost constraints, including managing the budget effectively and driving project change controls•Overseeing the implementation of a Managed Service implementation as well as technical upgrades to Custom 10g IAS Forms and Reports installations•Delivering the Oracle Taleo module for a Construction company and streamlining process within the organisation•Managing dispersed and multi-disciplinary delivery teams and managing sub-contract and international resources.•Technical Migration and Hosting of Legacy Oracle R12 EBSO and OBIEE Servers and Systems•Technical Upgrades of Oracle E Business Suite Databases and Applications to version 12.1.3•Working in a number of different industry sectors, Public as well as Private•Providing leadership and direction to a team of 15 Consultants, to achieve successful delivery of tasks in line with project plans Show less

TUI
Oct 2015 - Dec 2020Senior Portfolio Project Manager•End to end Project Management of multiple System Integration and Migration Projects•Delivered Multiple projects using both Agile Scrum and Waterfall Methodologies•UK and Nordic Market Transformation Programme Lead Project Manager•Implemented new capabilities in Pega• Delivered on-line Amadeus travel tool•Deliver eCommerce Price Freeze cost capability• Managed the delivery of Automation and Robotics• Worked with multiple suppliers to deliver Dynamic Third-Party Flying Packages Programme•Successfully decommissioned and ensured business continuity of legacy systems•Influenced and delivered Project Delivery Framework for Project Managers•Worked Closely with the DevOps team ensure AWS Servers were performing as expected•Accountable for ensuring the delivery of projects to plan in terms of deliverables, timescales, cost and quality•Management of in house and third-party resource both on and offshore namely Atcore, Sonata and Wipro•Delivered projects using both Jira and Confluence tools•Manage Business Analyst(s)/nominated Business Representative(s) to identify, quantify and agree the success and quality criteria for the project’s deliverables•Ensuring that the solution meets the agreed business requirements•Develop and maintain the project plan to give visibility of timescales, resource requirements, key deliverables/milestones and progress to date•Control changes to project scope and ensure that impact to the project and benefits is clearly understood and correctly authorised•Identify and manage issues ensuring appropriate escalation to project owners•Production of key project files and documentation. e.g. plan, PID, stage plans, risk and issues•Define business acceptance criteria on projects and implement and manage quality assurance•Manage all financial aspects of the project including resource usage•Clearly and regularly communicate project progress and budget forecasts to sponsors, owners and IT management•Responsible for BAU activities Show less

White Clarke Group
Jan 2021 - May 2021Senior Project Manager•Definition and management of project initiation tasks such as project mandate, resource planning, kick-off meetings, delivery planning, communication plan•Controlling and monitoring timelines, resource allocation, dependencies, budgets, costs and quality of deliverables throughout delivery stages•Compliance with the agreed governance structures, processes and procedures in relation to project delivery including change management, risk & issue management and status reporting•Leading key stakeholder interactions, for example, steering group meetings•Leading internal project team delivery checkpoints•Working on a daily basis with the delivery teams to ensure planned activities are understood and progressing on track•Liaising with third parties where appropriate to ensure external tasks are tracked and delivered on time, on budget and to the required level of quality•Managing escalations, risks or issues raised with the project•Ensuring successful project completion, including handover to Service Management team of required deliverables and acceptance into support Show less

The Travel Corporation
Jun 2021 - Apr 2023Senior Information Technology Project ManagerThe Travel Corporation owns 40 travel brands, including tour operators, hotels, and transportation companies. It operates in 70 countries and has 40 offices around the world, and it serves 1.9 million travellers annually.The company operates a non-profit affiliate, the TreadRight Foundation, which oversees projects supporting sustainable tourism in various locations around the world.

TUI
May 2023 - nowSenior IT E2E Product Project ManagerTUI is one of the world’s leading tourism groups. The broad portfolio gathered under the Group umbrella consists of strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners and many incoming agencies in all major holiday destinations around the globe
Licenses & Certifications

Project management: the start of the project journey
The Open UniversityMay 2020
Project governance and Project Management Office (PMO)
The Open UniversityMar 2020- View certificate

Certified SAFe® 6 Product Owner/Product Manager
Scaled Agile, Inc.Jun 2023
Languages
- enEnglish
- afAfrikaans
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