Sujay Raj

Experience

• 

  Dell Technologies

  Jul 2013 - Sept 2018

  Senior Analyst, Enterprise Technical Services

  • Assisting customers with high severity cases like data unavailability and access issues. • Act as a SPOC for high visibility, business critical customers• Dell EMC Isilon coach for protocols for the EMEA geographical location.• Handling technical mentoring of the team.• Coaching frontline technical support engineers for consulting and delivering technical training for the team.• Developing training material and conducting training sessions for new hires.• Handling DU/DL, Sev1 issues and Escalations of major customers.• Assist Field engineers remotely during site visits for troubleshooting various issues.• Troubleshooting various issues dealing with file sharing protocols such as NFS and SMB.• Cluster networking, setting up DNS records and SmartConnect configurations.• Specialist in permission issues concerning multiprotocol shares involving both POSIX and ACLs.• Expertise in command line of Linux and Windows operating systems.• Microsoft Active directory management.• Configuring Roles, assigning privileges and implementing user/directory/group quotas for users.• Assist and train team members to tackle customer issues.• Following Dell EMC best practices during configuration/installation for seamless production and ensuring that performance is not compromised and meets standard specs. Show less

• 

  Atlassian

  Sept 2018 - now

  Supporting the Jira Align Cloud application for issues ranging between unavailability, performance and API.Handled the Skills development and technical calibration for the EMEA Jira Align team.Was a Knowledge-Centered Support coach to review and curate knowledge articles written by team members.

  • Security Engineering Senior Associate

    Mar 2024 - now

  • Senior Support Engineer 3

    Sept 2018 - Mar 2024