Sarah C.

Experience

• 

  Birmingham City Council

  Aug 2006 - Aug 2009

  Fitness Instructor, Front of House, Leisure Assistant, Trampoline Coach

  Fitness Instructor• To conduct inductions for new members of the gym, setting out a fitness plan in accordance to their specific goals. • To proactively interact with members, building positive relations whilst also maintaining a healthy, safe and presentable environment. Front of House• To meet and greet all customers and respond positively to all enquiries • Have excellent knowledge of the system database, keeping all records up to date and being confident in settings new members up with the correct direct debit option. • To be able to communicate effectively with my colleagues and to deal with difficult situations effectively, whilst remaining professional at all times. Leisure Assistant • To ensure the smooth and effective running of all daily tasks, to interact with members understanding the importance of their satisfaction. • To be able to work efficiently under pressure, ensure all room set ups are completed to a strict schedule. • To carry out lifeguarding duties in accordance to the NPLQ lifeguarding qualification. Trampoline Coach • To plan weekly classes for children aged 3-16, coaching specific moves in accordance to the gymnastics schedule • To be able to interact well with children of different ages, ensuring the session is both engaging and fun and maintaining a high level of interest. • To ensure all health and safety is carried out before and during all sessions • To keep all records of attendance, progress achievements up to date. Show less

• 

  Virgin Active

  May 2013 - Nov 2014

  Lifeguard

  • To ensure the safety of all members in accordance to the NPLQ lifeguard qualification • To be alert at all times and be confident in making decisions under pressure as potentially someone's life could be at risk • To attend monthly training sessions to keep the qualification up to date. • To complete pool tests of the water ensuring it is of a safe ph level for members to swim in. Keeping an upto date log of this is essential.• To interact with all members and be the first face they see when entering the facilities. Building and maintaining positive relationships is essential.• To have the ability to work well within a team and communicate effectively. Show less

• 

  IQ Student Accommodation

  Nov 2014 - Jan 2017

  Accommodation Management • Ensure building is managed and maintained in accordance with company policies and procedures• Maintain compliance with ANUK Code of Standards• Comply with Health & Safety requirements • Respond positively to customer enquiries and complaints and take appropriate action in line with the complaints procedure• Play a key role in the organisation of summer turnaround, move in weekend and any refurbishment programmes being undertaken at site• Assist the operations manager in dealing with anti-social behaviour and achieving positive outcomesMarketing and Lettings• Undertake marketing activities such as attending open days to promote accommodation, responding to enquiries and showing prospective students around the accommodation• Promotion of iQ schemes through the use of social media• Maintain tenancy data base and associated paperwork for all new lettingsEconomic Viability• Promote tenancy extensions and other forms of additional income such as vending• Look to maximise efficiency of utilities and other consumables• Assist the Operations Manager in the preparation of the annual budget and monthly management accounts• Work with the Operation Manager in the monitoring and chasing of rent arrears Student Support• Develop and maintain resource of information appropriate for the student population e.g. travel, entertainment, health, counselling and welfare, and other local key services• Develop and organise a social student diary regular events and social activities • Signpost students to appropriate support servicesStaff Management • Support the Operations Manager in the supervision of the accommodation assistant, handyman and cleaning operativesHealth and Safety• Assist the operations manager by carrying out daily/weekly safety inspections and updating onsite log-books and web based H&S Management System Show less Customer Service• To meet and greet, students, contractors and all site visitors at reception.• Respond positively to customer enquiries and complaints and take appropriate action in line with the complaints procedure.• To respond to all enquiries, telephone calls and messages within prompt timeframes as set out by the procedure.Marketing and Lettings• Undertake marketing activities such as attending open days and leafleting to promote accommodation, responding to enquires and showing prospective students around• Ensure enquiry database is fully updated on a daily basis with all relevant fields completed.• Arranging and organising social events throughout the academic calendar year.• Conduct annual in-depth competitor research as part of annual competitor analysis to maintain a thorough understanding of the local market. • Implement a social student diary with regular events providing both information/support and social activities.• Actively contribute to social media content on Facebook, Blogs, Twitter promoting the accommodationFinancial Administration• Chase outstanding rent arrears following rent collection procedures in meeting site targets. • Enforce and manage the recharge policy throughout the year.• To raise purchase orders in accordance with Company procedures.• Take online payments through payment terminal and virtual terminal. IT/StarRez• To fully utilise the use of StarRez (database) to manage operations and communication with students.• Maintain high levels of accuracy in postings, data entry and recording of notes. • To use and develop reports to monitor site performance • Taking rental payments through virtual terminalStudent Support• Develop and maintain resource of information appropriate for the student population e.g. travel, entertainment, health, counselling and welfare, and other local key services.• Develop and organise a social student diary regular events providing both information/support and social activities Show less

  • Interim Assistant Manager

    Apr 2016 - Jan 2017

  • Accommodation Assistant

    Nov 2014 - Apr 2016
• 

  Liberty Living

  Jan 2017 - Apr 2019

  Assistant Manager
• 

  NORFOLK HOUSE SCHOOL LIMITED

  Apr 2019 - Feb 2022

  Office Manager
• 

  Solihull Metropolitan Borough Council

  Feb 2022 - now

  School Business Manager