Graham W.

Experience

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  Reed Medway Sacks / Plastic Packaging

  Jan 1978 - Jan 1986

  Development/Analytical chemist and laboratory manager

  Analytical testing and development of paper and plastic packaging and related materials. Supervision of technicians and other laboratory management activities.

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  Kent County Council

  Jan 1986 - Jan 1987

  Computer Operator

  Provided routine ICL mainframe operation (backups, system security, printer and tape management - shift work). Assisted in maintaining maximum availability of key systems

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  ICM

  Jan 1987 - Jan 1988

  System Administrator

  Provided system administration and technical support for mini system. Ensured maximum availability of key systems, encouraging their development by effective system management and close liaison with users.

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  Butterworths Publishers

  Jan 1988 - Jan 1993

  PC Technical Analyst

  Provided network administration (Dec net / Pathworks / Novell), and technical support. Contributed to improved IT infrastructure by implementation of auditing, migration of users from DOS to Windows and from dumb terminals (VAX cluster), set-up of new help desk system, and being heavily involved in the development of in-house standards for desktop hardware, applications and programming. Involved heavily in dBase, Access, and Visual basic application development and use of online reference tools

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  Various

  Jul 1993 - Aug 1994

  Freelance Contractor

  Hardware/software auditing, technical support and advice on best practice on PCs and Novel LAN(s) and Data General hardware

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  Kent County Council

  Aug 1994 - Feb 2018

  Provision of 3rd line application support, access management, change control, system administration, patching and upgrades of countywide multi-site business critical education and social care systems including management of related application support and administration staff (including appraisals, 1:1’s etc.), supplier liaison and links to other ICT teams and key business users as well as service desk call management and related reporting with objective to maximise system availability and improve customer satisfaction. Lead on Windows 10 migration for childrens business applications and move to new hardware. Show less Provision of 3rd line support for key line of business applications and supervision of related staff. Developed the use of remote application platforms to ease deployment including virtualisation of servers and client software. Centralised user admin across directorate applications and devolved to service desk reducing load on application support staff. Managed upgrades, and deployment of large scale business systems. Creation and maintenance of operational procedures and practice notes (SharePoint based) to assist support. Show less Lead officer responsible for departmental IT systems (primarily Oracle, SQL server based) inc. desktop client support, deployment, patching, upgrades, user admin, data extraction, security, performance monitoring, report and script / app design and development, software and hardware support. Involved considerable liaison with both internal and third-party staff at all levels along with the supervision of associated staff. Projects inc. implementing school – LEA secure file transfer, targeted e-mail development, web-based reporting implementation and evaluation of Terminal Server for application deployment. Involved in application migration to Active Directory / Windows 2003 environment as part of countywide technology refresh and migration / integration of case and student management systems to new environment Show less Lead officer responsible for provision of technical support of desktop infrastructure (clients, peripherals, servers, and network) for 3 major buildings and several outlying sites (~ 700 users) and technical work of 2 staff on a multiple domain NT based WAN. Provided effective management of workload reducing impact of problems on users and advised on improving business unit’s effectiveness by use of IT. Performed risk assessment on Year 2K effects on desktop systems and developed delivery methods for required updates simplifying required work and thus saving cost of completion. Closely involved in backup / restore activities and off-site data management. Involved in ISO /British standards adoption to improve consistency of service. Acted as mentor in scheme for junior staff. Various small-scale application development projects Show less Provided hardware and software support for desktop / laptops (running NT4, windows 95 / 98 / 2000 and XP) and support / administration of NT servers (running SMS, exchange, file and print services), UNIX servers running ingress finance package, associated peripherals (printers, hubs, etc) and network infrastructure ensuring timely and effective fixes to minimise down time for users across county. Project work included involvement in management of OS migration enabling support overheads to be reduced from reduction of supported hardware and software. Acted as lead officer in developing documentation, OS & desktop application standards, which simplified support tasks for staff. Acted as security co-ordinator undertaking audits and making recommendations on IS security, protecting the investment that data in various systems represented. Studied training methods so training provision could be targeted better. Acted as chairman of departmental PC User Group raising issues with management to improve understanding user requirements. Command line scripting, Access, SQL and Visual Basic application development. Show less

  • Senior Applications Administrator

    Jun 2014 - Feb 2018

  • Children’s Systems Senior Systems Support Analyst

    Jul 2012 - Jun 2014

  • Children’s Systems Support Team Leader

    Jul 2009 - Jul 2012

  • Principal Management Information Officer

    Oct 2003 - Jul 2009

  • Senior Information Systems Officer

    Jan 1999 - Oct 2003

  • Information Systems Officer

    Aug 1994 - Jan 1999
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  London Borough of Hackney

  Jun 2018 - Jun 2018

  Senior Application Support Analyst

  Application support for social care, highways / planning business systems

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  AGENCY SOFTWARE WORLDWIDE LIMITED

  Aug 2018 - Oct 2018

  Help Desk Analyst

  Application support for bespoke job costing and accountancy software used across many countries both local installs and remotely hosted (databases a mixture of Oracle and SQL server) using e-mail, phone and variety of remote support tools. Call management on help desk system (ISO 27001 environment).

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  Southwark Council

  Jul 2019 - Aug 2024

  Monitoring SLA performance (internal, and supplier). Lead for apps team on Azure migration. Staff management. Supplier liaison and links to other ICT teams and key business users. Technical lead for education and social care systems Provision of 3rd line application support, access management, change control, system administration, patching and upgrades of business critical education systems, Objective to maximise system availability and improve customer satisfaction.

  • Application and Technology Manager

    Jun 2023 - Aug 2024

  • Application and Technology Lead

    Jul 2022 - Aug 2024

  • Acting Application and Technology Lead

    Aug 2020 - Jul 2022

  • Application and Technology Analyst

    Jul 2019 - Oct 2020
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  Tonbridge and Malling Borough Council

  Aug 2024 - now

  Information Technology Help Desk

  Provision of a range of technical support and helpdesk activities.