Alex Coma - Senior Certification Software Engineer

Experience

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  Media Markt

  Jan 2006 - Jan 2013

  Departamento de Atención al Cliente.

  • Post Sales Specialist

    Nov 2012 - Jan 2013

  • Customer Service Specialist

    Jan 2006 - Jan 2012
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  EDICOM

  Jan 2014 - Jan 2016

  - Server & services migration towards Fedora-based distributions.- Fedora-based servers deployment and customization.- Deployment, maintenance and monitoring of High Availability cloud services (web, app and database layers).- Server virtualization, configuration and maintenance.- Centralized server deployment and configuration via bash scripting.- Configuration and management of multiple OpenSource solutions.- Configuration and virtualization of servers.- 24x7 technical incidents identification and resolution for SLA compliance.- Administration and maintenance of network architecture (firewalls, switches, load balancers…)- Remote administration and configuration of Linux-based and Windows-based servers.- Vulnerability patching for security auditories compliance.- Secure configuration of services, cypher protocols, certificates…- Windows servers migration to newer versions.- Configuration and maintenance of AD, DNS, DHCP…- Physical maintenance of servers in EDICOM's Data Processing Centers. - Configuration, administration and maintenance of user’s equipment (VoIP phones, VPNs, computers…)- OpenSource Load balancing solutions setup.- JVM configuration and tuning for several application profiles. Exibir menos

  • Systems Engineer

    Jan 2015 - Jan 2016

  • 24x7 EDI Consultant Support

    Jan 2014 - Jan 2015
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  Red Hat

  Jan 2016 - Mar 2023

  An OpenShift Content Developer at Red Hat is an expert in software containers, container orchestration, and cloud automation, with solid technical writing skills. At this role, I serve as a subject matter expert and author developing courses, including practical labs, narratives, and authoring scripts.My primary job resposibilities are: • Learn new skills and technologies quickly to become a subject matter expert. • Engage with colleagues from different departments and participate in technical sessions. • Share your knowledge among the team running demo sessions. • Participate in the design phase of training course outlines bringing the experience from previous research, reaching a common agreement between the team members. • Develop technical lectures and guided exercises based on real world scenarios in accordance with the learning objectives and course outlines. • Review your peers work using an open source distributed version control system. • Maintain and evolve CI/CD tools helping the development lifecycle. • Act as a mentor to the new members of the team.As of today, I have been involved in the development of the following projects:Courses:- DO480 - Multicluster Management with Red Hat OpenShift Platform Plus- DO380 - Red Hat OpenShift Administration III : Scaling Kubernetes Deployments in the Enterprise- DO322 - Red Hat OpenShift Installation Lab- DO326 - Red Hat OpenShift Migration Lab- DO370 - Enterprise Kubernetes Storage with Red Hat OpenShift Data Foundation- DO120 - Introduction to Red Hat OpenShift Service on AWS (ROSA)- DO121 - Introduction to Microsoft Azure Red Hat OpenShift (ARO)Webinars:- Sneak peek into the upcoming installation training for Red Hat OpenShift Container Platform: https://www.redhat.com/en/events/webinar/sneak-peek-upcoming-installation-training-red-hat-openshift-container-platform Exibir menos My job as a TAM was mainly focused on OpenShift Container Platform (based on Kubernetes) but also covers other cloud components and platform-related issues.Red Hat Technical Account Managers help customers with:- Best practices recommendations: Current industry trends and advice on Red Hat's products best practices and architecture recommendations.- Delivering roadmap sessions, trainings, workshops and live demos about the latest technologies and product features.- Internal collaboration: between support, engineering, product management, sales, services, etc.- Supportability Assessments: Validating customer's deployments through technical reviews.- Life-cycle planning: having a deep insight into the Red Hat products portfolio roadmaps and so helping customers with life-cycle planning.- Customer's advocate: taking their customer's needs to Product Management to adapt Red Hat's products to customer's business requirements.- Support cases handling: engaging in strategic high-impact cases with designated TAM contacts involving domain specialists if needed.- Critical situation management: coordinating resources, engaging specialized expertise and guiding the support cases in the right direction.- Multi-vendor collaboration: TAMs collaborate with other vendors to push support cases resolutions and improve multi-vendor environments.- Proactive notifications: TAMs proactively inform customers about errata releases, CVEs, product enhancements among others.- Mentoring other associates and running interviews for screening potential candidates for the EMEA region.I have a wide experience mentoring other associates, working in a geo-distributed, multi-department team, and acting as a customer advocate.If you want more information about a day in a TAM's life, you can check this article: https://www.redhat.com/en/blog/being-technical-account-manager-tam-day-life Exibir menos Working at Red Hat means to help our customers embracing digital transformation using state-of-the-art opensource technologies.Our daily job as Red Hat Consultants is to understand the customer's needs and make the appropriate recommendations based on their IT environment. We need strong technical and communication skills, work in multi-vendor teams and comply with the customer's requirements and deadlines.To demonstrate in-depth knowledge of RHEL, I obtainined my certificate as a Red Hat Certified Engineer (RHCE and RHCSA). I have also worked with Red Hat Satellite to remotely provision, manage and configure the standard operating environments (SOE), designed and customized RHEL desktop and server environments. Exibir menos

  • Principal Technical Content Developer

    Jan 2020 - Mar 2023

  • Senior Technical Account Manager

    Jan 2018 - Jan 2020

  • Platform & Cloud Consultant

    Jan 2016 - Jan 2018
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  The Linux Foundation

  Mar 2023 - now

  Senior Software Engineer, Certification Programs

  As a Senior Certification Software Engineer at the Linux Foundation, I maintain and develop the CKA, CKAD, and CKS certifications, as well as the Istio Certified Associate (ICA). My role is a blend of creative content development, technical problem-solving, and collaboration with the CNCF community to ensure these certifications remain hands-on, relevant, and aligned with industry expectations.My primary job responsibilities are: • Design and implement realistic, scenario-based exam content that reflects actual challenges cloud-native professionals face in the field.• Ensure all certifications remain up-to-date with the latest Kubernetes and ecosystem releases.• Gather and respond to feedback to continuously improve exam performance, technical accuracy, and the overall candidate experience.• Provide Level 3 support for exam platforms, diagnosing complex issues and contributing fixes.• Contribute to Job Task Analysis (JTAs) to define the scope and learning objectives of both existing and upcoming certifications.• Collaborate with other maintainers and community members from the CNCF to evolve the certifications in line with community best practices. Exibir menos