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Thomas Bernhard

Thomas Bernhard

Guest Experience Executive

Followers of Thomas Bernhard1000 followers
location of Thomas BernhardBangkok, Bangkok City, Thailand

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  • Timeline

  • About me

    Head of Business Development Thailand | Evian, Volvic, Lilly Fresh, Festilia |

  • Education

    • Breda University of Applied Sciences

      2009 - 2014
      Bachelor of Business Administration (B.B.A.) International Hotel Management Thesis resulted in a score of 7/10

      Activities and Societies: Fraternity Heeren 69 - Prima Nocte, since 2009, year 2012-2013 as treasurer

  • Experience

    • InterContinental Hotels Group (IHG®)

      May 2011 - Nov 2011
      Guest Experience Executive

      - Proactive interaction with guest by means of courtesy calls and direct contact- Checking guests in, checking guests out and covering the billing process- Duty Manager to be dealing with and recovering guest complaints

    • The Ritz-Carlton Hotel Company LLC

      Feb 2013 - Dec 2013
      Manager in Training Food & Beverage

      10-month leadership training- Performing as Assistant Manager in various F&B outlets- Responsible for inventing and implementing guest experience projects- Interim Restaurant Manager responsible for up to 32 associatesMain project: implementing cost and popularity efficiency in various F&B outlets

    • The Ritz-Carlton Hotel Company, L.L.C.

      May 2014 - Nov 2018

      Restaurant Arola - A Fine-Dining Tapas Experience- As per October 2017 fully responsible for all management duties- 110 seats fine dining tapas, up to 300 PAX- +16% covers 2018 VS 2017- Responsible for the seasonal mixology menu - Responsible for 15-25 employees- Responsible for hiring, training and evaluation of employees - 110 seats fine dining tapas, up to 300 PAX- BSA & ESS 100% 2016 & 2017- Responsible for maintaining the wine cellar - Responsible for the preparation and execution of all type of events in-house and off-site catering from from 2 pax tastings up to 900 pax breakfasts and up to 1200 pax gala dinners 12-month F&B Management training in various outlets as:- Banqueting supervisor- In-room-dining supervisor- Restaurant Assistant Manager- Finished as Strong PerformerMain project: implementing efficiency in the recruiting process

      • Restaurant Manager

        Oct 2017 - Nov 2018

      • Assistant Restaurant Manager

        Jun 2016 - Oct 2017

      • Banqueting Supervisor

        May 2015 - Jun 2016

      • Voyage Global Leadership Program: Food & Beverage

        May 2014 - May 2015

    • Renaissance Hotels

      Dec 2017 - Jan 2018
      Taskforce F&B - Banqueting Manager

      6-Week taskforce, supporting the F&B division as Banqueting Manager during the Festive season. Focusing on large gala dinners, Christmas Dinners and the New Year's Eve Gala dinner + party

    • The Westin Grande Sukhumvit

      Dec 2018 - Jul 2021
      F&B Manager

      Seasonal Tastes Restaurant - 96 seats all day dining, up to 280 PAX - 2019 VS 2018 +10.8% revenue and +16.3% profit - BSA & ESS 100%, Coyle Audit 95.1%Pool Deck- Westin Pool Party (Monthly) - up to 700 guests- 2019 VS 2018 +53% revenue and +42.1% profit for the Pool PartyIn charge of IRD, Pool & Lobby Bar

    • King Mega International (Thailand)

      Aug 2021 - Oct 2023
      General Manager

      Mid-scale dine-in & Dark Kitchen Development in 5 branches in Bangkok. (70 Dark Kitchens)Growth & operational strategy, business model invention, data analysis, P&L, budget planning & analysis, cloud brand & business development.

    • Jagota Thailand

      Oct 2023 - now
      Head of Business Development Thailand

      Channels; HoReCa, Airports & Key Accounts ThailandBusiness Development & SalesEvian / Volvic / Lilly Fresh / Festilia

  • Licenses & Certifications

    • Social Hygiene

      NHTV Breda University of Applied Sciences

    • Smith & Dorlas Barista training

      NHTV Breda University of Applied Sciences

    • WSET® Level 2 intermediate certificate in wines & spirits

      NHTV Breda University of Applied Sciences

    • WSET® Level 1 foundation certificate in wines

      NHTV Breda University of Applied Sciences

  • Honors & Awards

    • Awarded to Thomas Bernhard
      INCH Allegro Award International Network of Connecting Hotelschool graduates (INCH) Jan 2015 The INCH Allegro Award is the award for a graduate of only one of the Hotel Management Schools in the Netherlands. The awardis for a student who has demonstrated exceptional personal qualities during his/her studies and who has also contributed to the student society of the particular school.