Yahia El Hadad

Experience

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  Commercial International Bank (CIB)

  Jul 2010 - Aug 2010

  Teller & Customer Service

  Summer Training

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  Canal Mooring & Lights – Suez Canal Affiliated Co.

  Jul 2011 - Aug 2011

  Accountant

  Summer Training

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  TE Data, Dot Egypt - Internet and Communication Services

  Mar 2014 - Apr 2014

  Accountant & Customer Service

  ● Handling all financial operations related to Collecting monthly Invoices.● Arranging daily Closing reports.● Operating on ERP system.● Sales activities of all company services to reach organization’s target.● Reply Clients inquires even for clients who attend on the Branch during working hours or via mails, and TEL., etc..● cooperate with other sectors to meet our clients expectations and offer the best service to our clients.● work on solving issues related with any complains received from clients on urgent basis, and then investigate the reason of this problems to avoid occurring the same again . Show less

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  Globelink Egypt

  Apr 2014 - now

  Logistics Coordinator & Customer Service

  ● Responsible for Managing the logistics operations and controlling all logistics cycle resources for both import and export shipments whether for FCL or LCL Business in order to improve the service quality and get the customers’ satisfaction aiming at reaching the organization’s target.● Source carriers, negotiate rates, problem solve, and manage issues.● Work with Clients, Suppliers, Shipping lines, Shipping Agents, freight forwarders, customs clearance brokers, trucking brokers, customs authorities to facilitate a smooth transition of services while reducing cycle time in the Supply Chain.● Analysis of existing network and recommendations/execution of changes to drive freight cost down.● Insure shipments are being made in accordance to schedules, forecasts and inventory guidelines● Tracking of shipments required and completion of processes to make manufacturing deadlines.● Handle cross booking service, transit shipment, and door to door bookings through our agent’s networks.● Handle fast-paced, time sensitive shipments● Manage, service, and grow current customer relationships.● Establish new customer relationships.● Send periodical surveys to clients to consider the current degree of satisfaction and work on improve the service to reach clients expectations. ● Receive client inquires and assist to revert all on the same time of receiving.● Deeply Understanding clients’ requirements and study their shipping documents to manage their operations logistically as well as financially in a professional way to achieve customer needs efficiently and effectively.● Sales activities for all logistics service.● Operating on our ERP system " Quotations, Bookings, Arrival Notifications , Invoicing , Payment Request , etc .. )● Handling all financial operations related to main accounts (invoicing, credit agreement and outstanding payment tracking).● Develop monthly operational and financial reports. Show less