Rachel Zschuschen

Experience

• 

  BHP Billiton

  Jan 2003 - Jan 2005

  Data administrator Geology Department (succesor mines)

  Record and maintain all data regarding bauxite mining samples, before and after analyzing is done.

• 

  BHP Billiton

  Jan 2006 - Sept 2007

  - Invoice matching- Making payments using GSAP- Communicating with Vendors regarding Payments Setup the Highschool and Scholarship program. Create presentations and present the presentations at all Highschools in Suriname. Analyze the outcome of the program.

  • Accounts Payable Assitant

    Jan 2006 - Sept 2007

  • Coordinator High School and Scholarship Program

    Jan 2006 - Jan 2006
• 

  Digicel Suriname

  Oct 2007 - May 2017

  MSC / Roaming Engineer

  - Perform corrective and preventive maintenance on MSC and ITP- Investigate and resolve network related problems- Responsible for maintaining the integrity of MSC,VLR, AUC,HLR,ITP- Perform configurations in MSC including HLR/VLR/AUC- Implement, test and accept new and upgraded software and hardware - Troubleshoot with roaming partners and internal teams on roaming issues- Ireg testing - Liaise with other licensed operators or third parties e.g Service quality, fault handling and O&M procedures- Engineering support to other teams. Primarily: Transmission, Marketing, NOC, IT and Customer care- See that companies objectives are met in regards to Roaming/Core activities (local and international)- Prepare monthly and adhoc roaming reports- Act as the main internal and external point of contact on roaming technical related queries - Prepare monthly / weekly billing reports and board reports- Coordinate new technical projects Show less

• 

  Digicel Business Solutions

  Jun 2017 - now

  - Lead and Manage the ICT Business Solutions, Service Delivery team to support the implementation and operational maintenance of Business Sales clients.- Ensure highest service level by minimizing client affected outages- Support / lead and manage the development and commissioning of innovative business solutions

  • ICT Service Delivery Manager

    Mar 2018 - now

  • ICT Business Solutions Technical Supervisor

    Jun 2017 - Feb 2018