Stacee Irwin

Experience

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  Summit Medical Assoc

  Jan 2009 - Jan 2012

  Nurse
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  Community Health Systems

  Jan 2011 - Jan 2012

  System Analyst

  Teir II Cerner build team Cerner Certified

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  Take Care Health Systems

  Mar 2013 - Sept 2013

  System analyst
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  MEDHOST

  Sept 2013 - Jun 2016

  2 years customer support for all aspects of EMR- Codifcartion ICD-9/10 SNOMED LONIC OM/OE and MUDirect supervisor for night shift clinical team. Managing personnel and outside teams. End user training for EMR Clinical Financial billing cycle and HL7Directly working with programming to resolve high profile clients and issueActively engaged in training of other Analysts on all Medhost clinical applications.Exhibited a working knowledge of all enterprise application and other tools needed throughout all supported applicationsAssisted Quality Assurance in testing program changes, new releases, and user documentationDemonstrated the ability to multi task under high-pressure situations while maintaining focus and attention to detailResponsible for several Beta go live support, hardware upgrades, and implantation on a new application support process. Show less

  • Clinical Application Analyst Tier II

    Sept 2013 - Jun 2016

  • Tier II

    Sept 2013 - Jun 2016
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  Solventum

  Jan 2016 - now

  Engagement Manager

  Solventum Fluency Align provides conversational AI documentation to deliver real time automated and interactive intelligence to clinicians as they document in the EHR for continuous care delivery improvement.As a Fluency Align engagement manager at SolventumI work with various clients at healthcare systems across the US, as a key part of the implementation team, delivering a streamlined system training curriculum for physicians. Post-implementation, I manage client sites, as their lead contact, ensuring positive adoption, optimization, and helping provide a gold standard of documentation with Fluency Align. Show less

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  M*Modal

  Sept 2016 - Feb 2022

  Fluency Direct Adoption Specialist -Business Analyst

  - Manage over 30 Fluency Direct customers in successfully deploying a speech recognition product and maintaining user satisfaction by meeting needs at both an administrative and end-user levels-Partner with key stakeholders from the implementation phase to go live and continued to provide support and optimization solutions after project closure- Collaborate with various teams internally including different levels of support, development, and product management in order to provide customer solutions- Appointed to manage all accounts under one of M*Modal’s most valuable, nationwide customers and have since tripled their user base with our product over a one year period- Train end users and support staff on Fluency Direct through at-the-elbow lessons and classroom presentations either remotely or in person- Provided input in UX design meetings based on my product expertise and exposure to a dozen EMR systems and various physician workflows- Involved in several aspects of implementation including requirements gathering, workflow optimization, testing, client and user configuration, training, and post go live support- Managed Fluency Direct projects from the implementation phase to go live and continued to provide support by being their primary point of contact after project closure- Assist sales team in providing product demonstrations and help communicate benefits to customer stakeholders and end user based on extensive field knowledge Show less

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  3M

  Sept 2016 - Apr 2024

  • Align -Scribing Solutions Engagment Manager

    Sept 2022 - Apr 2024

  • Product Specialist - Fluency Direct Adoption Specialist

    Sept 2016 - Nov 2022