Jerico Miranda Jr.

Experience

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  SYKES

  Jul 2017 - Mar 2018

  Customer Care Team

  As a member of the Customer Care Team at Sykes Asia, handling the Capital One account, I spent my days ensuring that our client's needs were met with efficiency and precision. My daily tasks included responding to customer inquiries, troubleshooting issues related to credit cards, loans, and banking services, and collaborating with internal departments to deliver seamless support. Ensuring customer satisfaction was at the heart of everything we did, and I took pride in helping our clients navigate the complexities of their financial lives. The training and resources provided by both Sykes Asia and Capital One empowered me to provide top-tier service, making every interaction a positive experience. Show less

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  Pilipinas Shell Foundation Inc.

  Jan 2021 - Jun 2022

  Client Case Manager

  In my role as a Client Case Manager, I had the significant responsibility of both supporting People Living with HIV (PLHIV) and leading a dedicated team of professionals in their pursuit to offer exemplary care. • Personalized Care: Developed individualized care plans for clients, ensuring they received comprehensive support tailored to their unique needs and challenges. • Medical Liaison: Collaborated closely with healthcare providers, ensuring that clients were receiving appropriate medical attention and timely treatments. • Support Group Coordination: Organized and facilitated support group sessions, providing a safe environment for PLHIV to share their experiences, concerns, and hopes, fostering a sense of community and solidarity. • Counseling: Offered one-on-one counseling sessions, helping clients navigate the emotional and psychological challenges of living with HIV. • Resource Management: Ensured clients were well-informed about available resources, from medication and treatment options to financial assistance programs. • Advocacy: Actively participated in awareness campaigns and initiatives aimed at destigmatizing HIV and promoting understanding and empathy within the broader community. • Training and Development: Regularly conducted training sessions for my team, ensuring they were equipped with the latest knowledge and best practices in PLHIV care.My tenure in this role was transformative, teaching me the power of resilience, compassion, and community. Working with PLHIV deepened my understanding of the myriad challenges they face and strengthened my commitment to advocacy and support. Show less

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  EasyPOS Solutions Inc.

  Jul 2022 - Jun 2023

  Marketing Support

  As a Marketing Support, I played a crucial role in enhancing various marketing initiatives. My responsibilities included assisting in content creation for marketing materials, analyzing data to gauge campaign success, supporting the organization of promotional events, and working closely with internal and external partners. I also conducted market research, provided insights to guide marketing strategies, and managed administrative tasks to keep everything running smoothly. My time in this role not only honed my skills in analytics, content creation, and collaboration but also allowed me to contribute significantly to the growth and success of the company's marketing endeavors. Show less

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  Corvus Data Consulting

  Jun 2023 - Dec 2023

  Marketing Specialist / Executive Assistant

  In my current role as a Marketing Specialist, I've merged creativity with analytical skills to enhance our brand's presence. My tasks are varied and multifaceted. I craft creative marketing articles that not only capture our brand's essence but also engage our target audience, driving traffic and increasing brand awareness. Lead generation is another crucial component of my work, ensuring we consistently reach potential clients and expand our customer base. Additionally, I undertake administrative responsibilities, ensuring that our marketing campaigns are timely, organized, and seamlessly executed. Another significant aspect of my job is data validation; by meticulously checking and ensuring the accuracy of our data, I ensure our marketing strategies are built on a solid foundation. Lastly, I'm skilled in data scraping, which aids in our market research and in keeping us ahead in the competitive landscape. Balancing creativity with analytics, I'm committed to pushing our brand to new heights. Show less

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  Gordon College, Olongapo City

  Aug 2023 - now

  Part-time College Instructor I

  As a Part-time College Instructor, I am actively involved in shaping the future of budding business professionals. My role involves designing engaging and relevant course material, delivering lectures, and leading class discussions. I strive to move beyond traditional teaching methods by incorporating real-world business examples, case studies, and interactive activities that foster a deeper understanding of the material. By encouraging critical thinking and a hands-on approach, I aim to inspire my students not just to learn but to innovate and think like future business leaders. Regularly providing personalized feedback and support, I take pride in guiding students to success, both in their studies and as they prepare to enter the business world. Show less