Tsvetan Emil

Experience

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  Store.bg ltd

  Aug 2012 - Aug 2014

  Computer Operator

  - Answered customer inquiries about products, ensuring a high level of client satisfaction.- Uploaded and updated product information, focusing on the biking sector.- Created engaging and informative content for the biking product line, including product descriptions, promotional materials, and blog articles.- Collaborated with the marketing team to enhance the visibility and appeal of biking products, boosting sales and customer engagement.

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  Grohe

  Mar 2015 - May 2015

  Intern Global Projects E-Search

  - Conducted multilingual lead generation in English, Spanish, Russian, Bulgarian, and Serbian, supporting global business development initiatives.- Facilitated communication and collaboration with Grohe's offices worldwide, ensuring smooth information flow and project alignment.- Organized and managed databases of potential clients, optimizing the efficiency of global sales efforts.- Provided administrative and research support for international marketing and sales teams.

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  Store.bg Ltd

  Jun 2015 - Feb 2019

  Product Marketing Manager

  As a Product Marketing Manager at Bulgaria's biggest online store, I drove company growth by developing go-to-market plans and analyzing potential partner relationships. My collaboration and data-driven strategies significantly impacted market presence and customer satisfaction.Responsibilities:- Go-to-Market Strategy: Developed company-wide go-to-market plans, collaborating with all departments for effective product launches and services.- Cross-functional Collaboration: Worked with teams to execute product launches, campaigns, and promotions, ensuring stakeholders were aligned on objectives and deliverables.- Market Research: Conducted market research to identify trends, customer needs, and growth opportunities, informing product development and marketing strategies.- Product Positioning: Crafted compelling product positioning and messaging, differentiating our products and resonating with target audiences.- Partner Relationship Analysis: Analyzed potential partner relationships, pinpointing opportunities for collaborations and co-marketing efforts to enhance product offerings and market reach.- Performance Measurement: Monitored product marketing initiatives, refining strategies and improving results based on data-driven insights, reporting key metrics to senior leadership.Achievements:- Successfully launched multiple products, increasing revenue and market share.- Established strategic partnerships, expanding product offerings and customer base.- Enhanced marketing performance through data-driven strategies and continuous optimization. Show less

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  Bella Casa Vienna

  Jul 2016 - May 2020

  Property Manager

  As a Property Manager in Vienna, I managed 20 holiday apartments, leveraging Booking.com and Airbnb to maximize revenue and occupancy rates. I focused on guest satisfaction, property maintenance, and marketing to attract local and international guests.Key Responsibilities:- Property Management: Ensured high standards of cleanliness, safety, and guest satisfaction through regular inspections, maintenance coordination, and prompt issue resolution.- Marketing and Sales: Optimized listings on Booking.com and Airbnb with engaging descriptions and photos, monitoring competitors' pricing strategies to maintain a competitive edge.- Guest Relations: Maintained excellent communication with guests, addressing needs, resolving issues, and providing personalized recommendations to enhance their experiences.- Revenue Management: Analyzed booking trends, seasonal patterns, and market conditions to optimize pricing strategies and maximize occupancy rates, adjusting rates based on demand.- Team Management: Led a team of 7-8 professionals, conducting regular meetings, providing training, and evaluating performance to ensure high standards of service.- Financial Reporting: Prepared monthly and annual financial reports for property owners, ensuring accurate record-keeping and financial management in accordance with company policies and local regulations.- Compliance: Ensured properties adhered to local regulations, licensing requirements, and safety standards, staying up-to-date with industry trends and best practices in property management.Achievements:- Consistently high occupancy rates, increasing revenue for property owners.- Positive reviews and ratings on Booking.com and Airbnb, contributing to a strong online reputation and increased bookings.- Successful management of a diverse team, fostering a positive work environment and employee satisfaction. Show less

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  Google Maps

  Feb 2019 - Jul 2019

  Team Lead, AI & Machine Learning Project

  As well as during September 2019 - February 2020- Leadership and Team Management: Directed a globally distributed team of seven members across multiple time zones, fostering collaboration and ensuring seamless communication for efficient project execution.- Project Coordination: Oversaw all phases of the AI and machine learning project lifecycle, from initial planning and strategy to implementation and delivery, meeting tight deadlines without compromising quality.- Data Quality and Optimization: Spearheaded initiatives to optimize data accuracy processes, leveraging cutting-edge machine learning algorithms to improve output reliability and reduce errors.- Actionable Insights: Analyzed complex datasets to extract actionable insights, enabling stakeholders to make informed decisions and refine project objectives.- Technical Expertise: Implemented advanced AI tools and frameworks to enhance project performance, while providing guidance to team members on adopting best practices in machine learning.- Reporting and Stakeholder Communication: Prepared and delivered detailed reports and presentations for senior management, outlining progress, challenges, and recommendations for improvement.- Training and Development: Mentored team members in AI methodologies and data analysis techniques, enhancing their skills and ensuring consistent project standards.- Problem Solving: Addressed and resolved technical and operational challenges, ensuring smooth project execution and meeting or exceeding client expectations. Show less

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  Alpha Smart Consulting Handels GmbH

  Dec 2020 - May 2022

  Business Owner

  As the CEO and business owner of a CBD company, I led the organization through both prosperous and challenging times. During the initial stages, the company experienced a successful start, establishing itself within the competitive market. However, unforeseen circumstances, such as spider mites infesting our plant harvests, ultimately led to financial difficulties and the threat of bankruptcy.Responsibilities:- Strategic Leadership: Set the company's vision and mission, developing and implementing long-term strategies to achieve sustainable growth and profitability.- Operations Management: Oversaw day-to-day operations, ensuring efficient processes, product quality, and optimal resource allocation.- Financial Management: Managed company finances, monitoring cash flow, and making critical investment decisions to drive business growth.- Risk Mitigation: Identified and addressed potential risks, implementing preventive measures to minimize the impact of challenges, such as the spider mite infestation.- Team Building: Recruited, developed, and retained a high-performing team to execute the company's vision and deliver exceptional results.- Market Analysis: Continuously assessed market trends and consumer demands, adjusting business strategies and product offerings accordingly.- Stakeholder Relations: Maintained strong relationships with investors, suppliers, and other stakeholders, ensuring open communication and trust.To save the company from bankruptcy, I employed creativity and resourcefulness by establishing a construction branch. This strategic decision provided additional financing and growth opportunities, which helped offset the losses incurred due to the infestation. Although the company faced significant challenges, my leadership and determination demonstrated a commitment to overcoming adversity and finding innovative solutions to maintain the company's success. Show less

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  BSS Logistik GmbH

  Feb 2022 - Dec 2023

  Customer Relations Associate

  As a Customer Relations Associate working with Amazon in Austria, I play a crucial role in providing exceptional customer service, addressing inquiries, and resolving issues to ensure customer satisfaction and maintain the company's reputation.Responsibilities:- Customer Support: Respond to customer inquiries via phone, email, and chat, delivering timely and accurate information on products, orders, and services.- Issue Resolution: Investigate and resolve customer complaints, identifying root causes and implementing solutions to prevent recurrence and improve customer experiences.- Order Management: Assist customers with order placement, cancellations, returns, and refunds, ensuring a seamless and hassle-free experience.- Product Knowledge: Maintain a deep understanding of Amazon's product offerings, policies, and procedures to provide accurate information and guidance to customers.- Cross-Functional Collaboration: Work closely with other teams, such as logistics and sales, to address customer concerns and ensure a smooth end-to-end customer journey.- Feedback Analysis: Collect and analyze customer feedback to identify areas for improvement and contribute to the development of customer-centric strategies.- Performance Metrics: Monitor and track key performance indicators, such as response times and resolution rates, striving to exceed customer service standards and targets.In this role, I demonstrate strong communication skills, problem-solving abilities, and a genuine passion for helping customers. My commitment to delivering excellent customer service contributes to Amazon's success in the Austrian market and fosters long-lasting customer relationships. Show less

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  Send-it.at

  May 2022 - May 2023

  Ecommerce Manager

  As E-commerce Manager at Send-It Climbing Shoe Repair, I have been instrumental in establishing our business as a premier service provider in the climbing industry. Our mission is to deliver exceptional quality and craftsmanship, enabling customers to enjoy their favorite climbing shoes with renewed performance and durability.Key responsibilities include:- Strategic planning: Collaborating with my partner, I develop data-driven strategies to expand our market share, optimize operations, and drive customer satisfaction.- Financial management: Overseeing budgeting, forecasting, and financial analysis, I ensure sustainable and profitable growth while focusing on cost optimization.- Marketing and brand development: I devise innovative marketing campaigns, leveraging digital platforms and strategic partnerships to strengthen our brand and attract new customers.- Operations and process improvement: Supervising end-to-end operations, I identify and implement process improvements to ensure efficiency, quality, and timely delivery.- Customer relations and support: Engaging with clients, I address concerns, gather feedback, and foster long-term relationships built on trust and exceptional service.- Talent management: Leading a team of skilled technicians, I create a collaborative work environment that encourages professional growth and development.- Industry engagement: Maintaining connections with the climbing community, I stay abreast of trends and emerging technologies to keep Send-It at the forefront of innovation in climbing shoe repair.- My passion for climbing and business acumen has contributed to Send-It's growth and success. As we continue to expand, I am committed to upholding our reputation for excellence and exceeding client expectations. Show less

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  Redot.io

  Jan 2023 - now

  Founder

  At Redot.io, I help businesses streamline operations and achieve growth by implementing cutting-edge systems and strategies tailored to their unique needs.Key achievements and responsibilities:- Automation & Efficiency: Designed workflows and automated repetitive tasks, saving clients hours of manual labor and improving operational efficiency.- AI Solutions: Built and implemented AI chatbots to enhance customer engagement and streamline communication for climbing gyms and racing tracks.- Content Creation Strategies: Guided businesses in crafting impactful content to grow their audience and build brand trust.- Lead Nurturing & Marketing: Developed email campaigns and automation flows to drive customer acquisition and retention.- Custom Community Platforms: Built engagement systems for niche markets like climbing gym communities, supporting customer interaction and satisfaction.By merging advanced technology with personalized support, I empower businesses to focus on their core strengths while driving measurable results. Show less

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  PRIME AI (Mbang)

  Jan 2024 - Dec 2024

  Chief Operations Officer

  At Prime AI, I revolutionized backend systems and implemented cutting-edge automation workflows, reducing operational bottlenecks and saving 30% of project time. By managing the Skool Community and contributing to course and product design, I enhanced client satisfaction and streamlined educational content delivery, ensuring long-term client engagement and operational success.- Spearheaded the management and optimization of backend systems, significantly enhancing operational efficiency and the accuracy of AI-powered ad campaigns for clients.- Designed and implemented automated workflows using advanced tools, streamlining operations and saving an average of 30% time per project, boosting overall team productivity.- Managed and nurtured the Skool Community, fostering engagement and ensuring seamless communication with members to drive user satisfaction and retention.- Collaborated with cross-functional teams to develop scalable ad-tech solutions, enabling clients to achieve better campaign performance through innovative technology.- Supported course and product design initiatives, contributing to the creation of visually appealing and user-friendly educational materials that improved client onboarding and training processes.- Analyzed campaign data and backend workflows to identify inefficiencies, leading to the implementation of data-driven solutions that improved delivery timelines and client satisfaction.- Provided training and guidance to team members, ensuring consistent knowledge-sharing and process improvement across departments. Show less