Experience

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  Comfort suites

  Feb 2005 - May 2009

  Guest service rep.

  Evening Shift Manager2007 – 2009Oversaw staff and all hotel activities during the evening shift, in addition handled all AccountsPayable.• Received Choice Hotels Gold Award for the years of 2007 and 2008. Increased revenue by 13%due to strategically planned sales and sales blitzes.Maintained inventory of vacancies, reservations and 82 room assignments. Compiled and checkeddaily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.• Awarded Employee of the Year for 3 consecutive years resulting in a promotion to Evening ShiftManager.• Hotel GSS scores consistently maintained between 93.00 – 100.00 between 2005 – 2009, auditscores also stayed at 100%. Show less

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  Springhill suites by marriott columbia

  May 2009 - Feb 2013

  Guest service representative

  Maintain inventory of vacancies, reservations and 132 room assignments. Compile and check dailyrecord sheets, guest accounts, receipts and vouchers using computerized or manual systems.• Recognized as most experienced staff member when hotel originally opened. Completed 2009with 96.8% Guest Satisfaction Score and 98.2% for fiscal year.• Developed steady clientele base working with the sales team resulting in an increase in revenueby 6% and increased hotel popularity. 100% QA score for evening shift for 2009 – 2010. Show less

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  Psr doctors care

  Oct 2009 - Jan 2010

  Patient service representative

  Greeted / directed all visitors, collected and recorded client / patient payments, and assisted in obtaining all 3rd party payer information. Conducted financial assessments, answered and directed phone calls, scheduled appointments and ensured that all client / patient services rendered were entered into data base on a daily basis.

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  Dhl global forwarding

  Oct 2010 - Oct 2011

  Mailroom coordinator, station operations

  Performed Mailroom duties and handled up to 1,000 pieces of mail per day which included UPS and USPS. Maintained supply inventory, updated phone directory and employee count and attendance.Achieved a perfect 100% yearly audit score for the mailroom and supply room by revamping all policies and procedures and while remaining in compliance with DHL Global Forwarding guidelines.Completed 40 hours of mandatory training within 2 months from date of hire, and an additional 40 hours of training and certifications including Go Green, SIP, Freight supply chain solutions, Warehousing and distribution, Anti - Bribery Act, basic / advance sales, First Choice, basic Ocean and Air freight management and compliance. Show less

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  Fairfield inn by marriott sree hotels

  Feb 2013 - Oct 2016

  General manager

  Maintaining proper staffing levels within assigned departments. Lead by example and role model the expected behaviors while projecting a sense of urgency in responding to guests needs.Ensures proper security of staff and guests.Development of departmental budgets. Controlling expenses. Able to work all shifts. P & L compliance. Assist with sales calls. Achieving occupancy goals. Responsible for P & L, and expense controls Oversight of Housekeeping, F & B, and one other department as directed by the General Manager. Maintaining brand standards Keeping employee training current with corporate and brand standards.Ensure complete guest satisfaction. Provide direction to subordinates as necessary. Ensure property standards are being maintained by identifying cleanliness and maintenance issues by proper use of inspection and maintenance request forms. Train and develop employees for promotional opportunities. Show less

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  Dhl

  Mar 2017 - Mar 2019

  Accounts payable