Experience

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  Juku lab lcc

  Sept 2009 - Jan 2013

  Instructional designer

  - Designed and developed instructional content to support learning programs requested by business partners- Lead small to medium-sized L&D projects- Facilitated distance learning programmes

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  Smit (it and development centre at the estonian ministry of the interior)

  Nov 2011 - Oct 2013

  It project manager

  - Took ownership of IT projects run by the Ministry of the Interior - Identified the project scope, resources, schedule, goals, and risks- Monitored and controlled project execution by the internal project team and external vendors- Aligned project activities and expenses with the eligibility criteria of the European Structural and Investment Funds

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  Amadeus

  Oct 2013 - Nov 2020

  Lead product trainer / instructional designer

  - Designed and developed learning solutions for assigned software products- Delivered end user trainings to airports and airlines- Performed software functional testingAccomplishments:- Created and maintained 60+ instructional videos- Delivered 30+ training sessions- Trained 20+ airports:5 Avinor airports (Norway), Abidjan (Ivory Coast), Copenhagen and Billund (Denmark), Nadi and Suva (Fiji), Almaty and Aktau (Kazakhstan), Prishtina (Kosovo), Ljubljana (Slovenia), Stockholm (Sweden), Baku (Azerbaijan), Cape Verde airports, Amman (Jordan) Voir moins

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  Riigi infosüsteemi amet // estonian information system authority

  Nov 2020 - Mar 2023

  - Gathered and modeled requirements for a cybersecurity talent marketplace (https://www.eucybernet.eu/ )- Conducted business process analysis, identifying opportunities for process improvement- Organised and prioritised the product backlogAccomplishments:- Revamped user flows- Modelled new features (e.g. automated customer notification system)- Upgraded the applicant-proposing algorithm (core component of the system) - Developed the long-term vision and strategy for digital signing services- Identified and incorporated customer needs into the product roadmap- Established metrics and performed product performance analysis

  • IT Business Analyst

    Jan 2021 - Mar 2023

  • Product Owner (Digital Signature Gateway Service)

    Nov 2020 - Mar 2023
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  Liriel lcc

  Jan 2023 - Nov 2023

  It business analyst

  - Collaborated with stakeholders to elicit and analyse business requirements- Translated business requirements to technical specifications- Developed visionary concepts for software productsAccomplishments:Championed the creation of a startup's business concept and value proposition

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  Preferred by nature

  Nov 2023 - Jan 2024

  It business analyst

  - Elicited, analyzed and modeled stakeholder requirements- Translated business requirements to technical specifications- Provided insight into opportunities for business improvementAccomplishments:Pioneered the implementation of business process management within the company, kickstarting the mapping of key business processes

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  Srini

  Jan 2024 - Mar 2025

  It business analyst

  - Created compelling written bid content for IT development projects- Elicited, analysed and modelled client stakeholder requirements- Managed the end-to-end project lifecycle for business analysis projects