Experience

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  Diponegoro university

  Jan 2015 - Dec 2015

  Public relationcomitte in original event japan in indonesia 2015

  Coordinate with clients wants to open the booth at event, looking for sponsor for the event and as media social digital marketing.

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  Private

  May 2015 - Jul 2021

  Japanese private tutor

  provide basic Japanese lessons in kanji and hiragana katakana letters and simple sentence patterns in everyday Japanese

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  Vfs tasheel international

  Sept 2018 - Apr 2024

  -Managed end-to-end Saudi Arabia visa application processes with high accuracy and compliance to embassy regulations.-Delivered exceptional customer service through in-person, phone, and email support, resolving inquiries and issues promptly.-Accurately received and processed payments for visa applications handled-Coordinated with internal teams, embassy officials, and third-party partners to ensure smooth and timely processing.-Maintained accurate records and data entry in secure systems, safeguarding client information.-Implemented process improvements based on customer feedback to enhance service quality. Show less

  • Senior Customer CX Expert

    Feb 2021 - Apr 2024

  • Customer Experience Expert - as Visa Submission Officer

    Sept 2018 - Apr 2024
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  Cv bintang jati furniture

  Jun 2020 - Jan 2021

  Social media marketing

  -Managed Instagram content strategy, including photo editing, caption writing, and visual planning to maintain brand consistency.-Created and scheduled posts to ensure consistent upload frequency, increasing engagement and follower growth.