Experience

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  Lewisky solution technology

  Jan 2013 - Jan 2015

  System administrator

  • Configured and maintained Windows and exchange servers, computer system, storage and network devices.• Troubleshooted, documented and resolved technical issues in applications, Windows XP, 7, 8, 10, Server, MS Office, Outlook email setup and LAN/WAN connectivity issues.• Periodic server patching, antivirus update, reporting, and prompt remediation for identified vulnerabilities.• Ensure that assigned IT service incidents are managed effectively and root-cause problem analysis is undertaken where appropriate to reduce the number and severity of future operational incidents. Show less

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  Fcmb group plc

  Jan 2015 - Jul 2019

  Regional it staff

  • Took ownership of issues raised to the service desk, saw problems through to resolution and managed incident.• Managed the IT Infrastructure and supported users across different branches of the bank.• Resolved server, hardware, network, and applications problems, either remotely or in person and ensuring all IT equipment run under the specified company’s policy.• Worked with vendors for IT, Electrical and Atm roll outs, deployment and maintenance.• Administered and monitored intrusion detection and prevention tools for workstations and servers.. Administered the active directory, provided application support and resolved network-related, Nac geofencing issues, branch downtime, trust relationship issues.• Tutor new employees and explain protocols clearly and efficiently.• Power Management Support including central UPS, Inverter and Solar Energy.• Support roll-out of new hardware and software applications (E.g. Bank wide BVN registration setup, Domain Migration, Software deployment and training. Office 365 integration). PROJECTS AND ACHIEVEMENTS • Increased lifespan of equipment through routine maintenance.• Negotiated IT and electrical contracts with vendor’s thereby increasing profitability by 20%.• Implemented, trained and deployed different softwares. Executed projects such as migration of users from firstcitygroup.com to fcmb.com domain, office 365 migration, kastle, console, ace portal, fintrak, bvn , finacle 10.• Developed a cross-training program for users on IT security (password confidentiality, malicious software’s, phishing) thereby bracing up the security of the banks network, information, equipments and alerting the users on the need to be security conscious at all times as an IT and safety expert.• Spearheaded second factor Digipass authentication.• FCMB Millionaire promo configuration and implementation. Show less

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  Tek experts

  Aug 2019 - Jul 2020

  Cloud support engineer m365 l2

  · Support customers in a 24x7x365 Global support delivery team across all M365 services by resolving identities, sharepoint, teams, onedrive, exchange and outlook issues raised to the service desk through phone, email or ticket-based solution system.· Assist Microsoft customers in migrating on-premise exchange infrastructure to a hybrid /cloud environment and deployment of office 365 solutions.· Configure/resolve mail flow, free busy, adfs, teams, outlook issues while preventing data loss and ensuring compliance and security through threat management, prevention of spoofing, spam mails on the tenant of an organization.· Act as the second level technical contact by delivering advanced technology solutions for corporate customers while elevating complex issues to subject matter experts and escalation managers.· Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.· Collaborate on cross-product/projects by working with colleagues as needed to resolve issues.· Providing operational support for Windows Server , Exchange, Active Directory, as well as 3rd party applications within the Hosted Exchange offering.· Document resolved cases and escalate product bugs or product limitation issues. Show less

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  Cybernetics international services limited

  Jul 2020 - Aug 2022

  Enterprise system administrator

  • Design, deploy, and manage Office 365 services (Exchange, Sharepoint, Onedrive and teams) in a hybrid environment.• Migration of mailboxes and other workloads from exchange server and other third party applications to Azure\Office 365. • Perform hands-on management and support of highly available Microsoft based network environments including: Active Directory, Azure virtual machines, SQL Server, Microsoft Exchange 2013, 2019 and Microsoft Server Operating Systems.• Administer virtual machines, Azure resources, Identity and access management administration.• Enhance security on Office 365 and servers through installation of patches on Windows, Exchange, Linux servers for performance improvement, logs analysis and implementation of different frameworks.• Oversee and provide guidance to the technical support team. Show less

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  Lloyds banking group

  Nov 2023 - Jul 2024

  Infrastructure engineer