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Adrián Ollero

Adrián ollero

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  • Timeline

  • About me

    Enterprise Customer Success Manager | SaaS Growth & Retention Expert | Building Success through Innovation

  • Education

    • Universidad politécnica de madrid

      2016 - 2021
      Bachelor of science - bs aerospace engineering

      • Bachelor Thesis: "Business Valuation Model" 10/10 - Developed python algorithm to analyze over 7000 companies and connect with real-time stock market via API• Proficiencies: Python, MatLab, Unity, C#, Excel, among other programming tools• Activities: Participated in university football team; Contributed to international exchange student committee

    • Rotterdam school of management, erasmus university

      2021 - 2022
      Master of science - ms master in management

      • Master Thesis: "Firm financing and the cost of debt: a multi-sector analysis in the U.S." – Performed multi-sector analysis to identify cost-effective debt structures for businesses.• Business Analytics project: "Fun or functionality: A Quantitative Study on the Contexts of Use and their influence on the intention to use Shared E-mopeds"• Relevant Coursework: Strategic Management, Business Analytics, Strategy Consulting (student consultant at Berenschot BV – consulting firm)

  • Experience

    • Solarplaza

      Oct 2021 - May 2022
      Solar industry data researcher

      • Performed global analysis of utilities and solar energy companies to develop an internal database

    • Berenschot

      Jan 2022 - Jun 2022
      Student consultant for berenschot bv

      • Collaborated on a strategy consulting project to enhance company efficiency through technology adoption• Conducted market research, data analysis, and project planning

    • Autodesk

      Aug 2022 - now

      • Spearheaded the strategic transition from AutoCAD to Civil3D & Revit, utilizing data-driven insights to increase cloud solution adoption by 140%• Analyzed product usage data for 3000+ users, driving tailored customer success strategies that resulted in 12% increase in client engagement• Collaborated with cross-functional teams to resolve high-complexity challenges for global accounts in the AEC industry, boosting client satisfaction scores by 35%• Led initiatives that optimized the adoption process for high-value global clients, resulting in a 16% reduction in churn rates across three countries Show less

      • Enterprise Customer Success Manager (CSM)

        Jan 2024 - now

      • Associate Customer Success Manager (CSA)

        Aug 2022 - Jan 2024

  • Licenses & Certifications