Experience

• 

  Royal caribbean cruises ltd.

  Aug 2007 - Jul 2012

  Overall in charge Supervisor for the entire Room Service operation onboard. Development, scheduling, training, organizational and communicational skills required with upper management, Inventory, Crunch-Time ordering, ability to engage, monitor and insure consistency in the operation. Ability to motivate and develop the team in order to achieve Total Guest Satisfaction Working in various venues or Specialty restaurants, quire ability to presents food and beverage menus to guests, suggests dinner courses and appropriate wines,relays order to galley as required and serves courses and beverages. Observes guests to anticipate their needs, responsible for maintaining cleanliness and integrity of assigned stations. Provides guidance to Assistant Waiters to strengthen their current performance Providing fully exceptional and personalized service to the guests in various venues / Restaurants and Bar's.

  • Room Service Supervisor

    Jan 2011 - Jul 2012

  • Waiter

    Nov 2007 - Dec 2010

  • Assistant Waiter

    Aug 2007 - Nov 2007
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  Royal caribbean cruises ltd.

  Dec 2012 - Apr 2014

  Waiter lead

  Waiter Lead is responsible for a venue or a section in the day and in the evening will work as supervisor in a venue. Development, scheduling, training, organizational and communication skills required with upper management, Inventory, Crunch-Time ordering, ability to engage, monitor and insure consistency in the operation. Ability to motivate and develop the team in order to achieve Total Guest Satisfaction.

• 

  Royal caribbean cruises, ltd.

  Aug 2014 - May 2017

  Internal business ambassador (trainer) with F&B management by leading and supporting the F&B related training and development functions within the department. Conducting training needs analysis, deliver instructor-led training, provide personal development planning and coaching and provide ongoing support and administration for the F&B training function. As advised by food and beverage director conducted internal training audit, Standard Operational Procedures (SOP) follow up audit, time and attendance audit, specialty restaurants sop follow up audit and selection process for new waiters for upcoming new specialty restaurants. Conducts training and development needs and assessments to identify performance gaps and implement training solutions to maximize performance throughout the F&B team. Show less Utilizes appropriate food and wine terminology and pronunciation. Maintains complete knowledge of menu descriptions and wine lists in order to discuss items appropriately to enhance the guests dining experience. Responsible for the successful execution of the training for Restaurant employees in this function. Trains, monitors and evaluates Restaurant employees for service according to Guest Satisfaction. Provides on-the-job training to all Restaurant employees to strengthen their current performance and in preparation for possible advancement. Show less

  • Food & Beverage Training Manager

    Apr 2016 - May 2017

  • Head Waiter

    Aug 2014 - Apr 2016
• 

  Self-employed

  Jun 2017 - now

  Shop owner