Experience

• 

  Stephen f. austin state university

  Sept 2008 - May 2009

  Desk assistant

  I think the job description said that we were the liaisons between the residents and the Community (Residential) Advisors. In reality, it was a lot of phone answering, signing for packages, and making sure that people were able to get into their rooms. My first supervisor described the job as cake - which it was for the most part - but it was my first job, so I learned quite a bit.

• 

  University of houston

  May 2010 - Dec 2011

  Student assistant

  I was the Student Worker to the Senior Buyer for University Stores, located in the Plant Ops building at the University of Houston. I started out scanning and filing, then moved on to paying invoices with Vouchers in PeopleSoft. I became familiar with many of the financial functions of Oracle's PeopleSoft and Facility Focus' FME. I was eventually making orders over the phone and learning about P-Cards. Although it could be tedious at times, I came to like working in Purchasing.

• 

  Target

  Mar 2012 - Nov 2012

  Cashier

  I think the whole world could benefit from working in retail. It's a true lesson in customer service and humility. I cashed people out, I helped them with their purchases, and I learned the other side of purchase orders that you don't even see in Purchasing - the actual spending of the money. I actually ended up starting a blog about the experiences of people who worked in retail.

• 

  Corestaff services

  Jul 2012 - Oct 2012

  Temp customer service rep

  Before I was hired full time at UH, I was temping with the Student Housing and Residence Life through a contract that the University had with CoreStaff. I basically started out as a Customer Service Rep in the main Housing office and got hired on as permanent staff after 3 months. Temping is definitely a good way to get into a new job, or just try a new career.

• 

  University of houston

  Oct 2012 - Aug 2014

  Customer service rep ii

  I supervise about 25+ Desk Assistants as they try to be the middlemen between the residents and the Student Housing and Residence Life department. I execute a lot of tasks in regards to their safety and well-being, as well as just being able to keep track of people during the busier parts of the year. During the downtime, I'm mostly doing paperwork and getting ready for semester end/beginning.

• 

  Westside high school

  Aug 2014 - Feb 2015

  Teacher, english i

  As an Educator, I worked with my curriculum team to create activities that would assess the students’ progress. I created lesson plans around the specific skills that students were expected to learn. I also collaborated with my colleagues to assess the academic well-being of students that we shared.

• 

  The rainbow hub

  Nov 2015 - Jan 2016

  Content contributor

  Toward the end of 2015, I applied for a position as a TV Reviewer for The Rainbow Hub. It was my very first paid writing gig, and I covered FOX's hit show Empire and Amazon's Red Oaks. With this position, I learned a lot about Search Engine Optimization and copyright laws as far as how we used pictures on the internet. Unfortunately, the website stopped posting new material as of January 1st, but it was definitely an experience that has helped me grow as a blogger.

• 

  Seven stars resort & spa

  Nov 2016 - Jan 2023

  Created an efficient process for testing guests, tourists and locals in order to achieve a timely flow of no more than 15 minutes at the Antigen Testing Centre. Liaise with residents, staff, and vendors to ensure that units are well-maintained, and residents are sufficiently housed. Responding to TripAdvisor and Expedia reviews, as well as analyzing guest surveys and preferences in order to maximize the resort’s potential for creating a luxurious experience. I've learned more in this role than I had in any before it. I solved guest problems, I settled guest finances, I sold guest rooms, and I was responsible for making sure the resort is still standing at midnight so that I could do it again the next morning. It has been my most challenging position to date, and the experience has been its own reward.

  • Facilities Manager, Sunflowers

    May 2021 - Jan 2023

  • Duty Manager / Guest Relations Manager

    Nov 2016 - May 2021