Experience

• 

  Ministerio de la producción

  Jul 2018 - Nov 2019

  Process analyst

  Responsibilities:- Perform reengineering of administrative processes.- Implement the GEDO (Gestión de Documentación Electrónica) and TAD (Trámites a Distancia) system and its various modules in all areas of the Ministry.- Train internal departments in the use of the platform.- Document processes in BPMN format, create procedures, and user manuals for citizens and internal departments.- Test the platform to evaluate possible improvements and ensure its proper functioning.

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  La anónima

  Jan 2020 - Aug 2021

  Process analyst

  Responsabilidades:- Analizar y documentar procesos, procedimientos y tareas identificando oportunidades de mejora y posibles riesgos.- Documentar y mantener actualizadas las políticas y procedimientos de diferentes áreas de negocio.- Realizar fluxogramas en formato BPMN utilizando diferentes herramientas como Visio y Bizagi. - Relevar, formalizar, gestionar y priorizar los requisitos de IT de las diferentes areas de negocio.- Participar en los equipos de proyectos estratégicos de la empresa. Show less

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  Prisma medios de pago

  Aug 2021 - Dec 2022

  Product owner

  Responsibilities:- Plan and execute value-added product projects to achieve strategic business objectives.- Propose solutions to enhance customer experience.- Supervise process flow to achieve expected results in assigned projects.- Establish KPIs, monitor them, and propose process improvements accordingly.- Work with agile methodologies for project management.

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  Astropay

  Jan 2023 - now

  Responsibilities:- Participate in the operational strategy for integration with suppliers for global card issuance.- Define KPIs to monitor product performance and user behavior.- Generate and update process documentation.- Lead the Cards and Promotions operations team.- Ensure a satisfactory user experience through the implementation of operational and product improvements.- Automate processes to ensure card issuance, distribution, transactionality, and delivery of promotions.- Resolve operational issues and identify process improvements through data analysis.- Manage internal teams such as IT, Finance, Risk, Marketing, and Operations to ensure the proper functioning of the product. Show less - Analyze and optimize operational processes related to the Astropay card lifecycle.- Collaborate with cross-functional teams to ensure operational efficiency.- Monitor product performance and propose data-driven improvements.- Manage operational projects and ensure deadlines and objectives are met.- Develop and maintain process documentation.- Support risk management and operational problem-solving.- Conduct cost analysis to identify optimization opportunities.- Coordinate with suppliers and internal areas to ensure product quality and user experience.- Create and monitor KPIs to evaluate product performance.- Work with multidisciplinary teams to optimize internal processes. Show less

  • Product Operations Lead

    Jan 2024 - now

  • Product Operations Analyst

    Jan 2023 - Dec 2023