Experience

• 

  Telekom srbija

  Apr 2013 - Apr 2014

  Finance accounting intern
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  Sky wellness

  Apr 2015 - Jun 2015

  Receptionist administrative assistant
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  Lf industry

  Jul 2015 - Jun 2016

  Team leader

  - Assisted with new hire processing and existing training programs- Established open and professional relationships with team members which helped resolve issues and conflicts quickly- Initiated timely response to emails, voicemails and written correspondence- Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties

• 

  Ncr corporation

  May 2017 - now

  - Quickly determining next steps in problem resolution process, involving the necessary internal parties and timely updating the customer on the progress- Maintaining reports and dashboards to meet the specific needs of the varying departments and teams to all levels of leadership- Attending vendor and customer meetings when required- Assisting and working alongside Executive Service Managers and Senior Service Analysts- Extracting data from various data sources, including databases and data systems, for reporting and analysis purposes- Managing client expectations and service requirements- Providing the company with timely and accurate ad-hoc reports and analysis Show less - Proactively planned all incoming work order allocations received within a specific geographic territory or Customer responsibility; also ensured that all available resources were effectively utilized and predefined service levels consistently achieved and contractual agreements met- Supported activities of the Customer Engineers (CEs) assigned to this position within a particular geographic region or territory; Planned, prioritized, assigned, and monitored all open work orders for CE’s, ensuring the prompt delivery of service to meet our contractual terms and conditions- Responsible for identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time; Gathered problem information and recorded data in desktop tools Show less

  • Client Operations Leader

    Oct 2022 - now

  • Client Operations Analyst

    Nov 2018 - Oct 2022

  • Field Service Coordinator

    May 2017 - Oct 2018