Experience

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  Happivibe services

  Jan 2021 - Apr 2024

  Customer service representative

  - I took on the responsibility of receiving files from the booking department and initiating outbound calls to clients, both within Nigeria and internationally.- My role involved leveraging Customer Relationship Management (CRM) tools to meticulously document client interactions, organize customer data, and uphold exceptional service standards.- I was tasked with making outbound calls to share messages of positivity, inspiring quotes, and heartening stories.- I offered a compassionate ear and support to those facing difficult situations, providing comfort and understanding.- My interactions were always conducted with warmth and enthusiasm, aiming to leave a lasting, positive impression on each individual I connect with. Show less

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  Peak shipping

  Feb 2022 - now

  Communication officer/customer service representative

  - I am dedicated to addressing and resolving customer issues efficiently.- My role includes meticulous management of company communications, guaranteeing that all inquiries are attended to and emails are responded to promptly.- I collaborate closely with the advertising team to engage potential clients through targeted cold emailing campaigns, enhancing brand visibility.- I am committed to guaranteeing customer satisfaction and fostering enduring, positive relationships with our clientele.- Upholding a high standard of professionalism and customer service is paramount to me, as I diligently follow up on customer interactions to confirm their contentment with our services. Show less