Experience

• 

  Foodbank of santa barbara county

  Jun 2012 - Aug 2016

  Gis consultant

  Developed interactive maps using CartoDB API, HTML, CSS, JavaScript, and Census data to analyze food insecurity for underserved communities.

• 

  Integrated spatial solutions inc.

  Jul 2013 - May 2014

  Gis technician

  Used ESRI GIS tools to import geographic data to SEC fiber network databases and produce fiber line maps for SEC field engineers.

• 

  Appfolio inc.

  May 2014 - Jul 2016

  Under the direction of an Implementation Manager, onboarded new clients into Appfolio Property Manager software. Resolved a high volume of incoming requests for technical assistance with Appfolio Property Management software.

  • Implementation Specialist

    Apr 2015 - Jul 2016

  • Customer Success Manager

    Nov 2014 - Apr 2015

  • Associate Customer Success Manager

    May 2014 - Nov 2014
• 

  Yardi

  Jul 2016 - May 2021

  Technical account manager

  -Utilized SQL queries and profiler to identify and resolve program errors, reducing workflow downtime effectively -Communicated complex technical information to provide custom reports, resulting in increased client productivity-Replicated and documented bugs reported by clients in order to provide workarounds and TRs for programming-Managed 5 client accounts, ensured project completion, and accurate issue tracking/resolutions

• 

  Firstup

  Jun 2022 - now

  Product support engineer