Experience

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  Airtel

  Mar 2006 - Mar 2009

  Network operations center engineer

  • Provide monitoring, routine and non-routine maintenance work for NSN and Huawei Radio Access Network (RAN) products (BTSs BSCs and RNCs.)• Ensuring proper fault identification, first line fault clearance, fault escalation and follow up.• Coordination with other relevant departments, colleagues to minimize the down time and ensure smooth operation• Providing accurate documentation, escalations and ensuring appropriate incident handling.• Actively following up on Major/Critical Incidents in collaboration with the Regional Networks Team, Incident Management team and other stakeholders Show less

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  Safaricom plc

  Jul 2017 - now

  Experienced, self-motivated and results oriented professional with 9+ years of experience in telecommunication engineering industry.I am not only notoriously customer obsessed, but also a team player and expertise in support of CS(MSC, MGW, SBC) and IMS network ,Troubleshooting of Core products problematic calls and high level of quality of service on core networking associated to mobile or fix infrastructure within a Business Unit. I totally enjoy working in a team setup in order to best deliver for our customers and thrive well in ambiguous situations that demand out of the box thinking to come up with solutions. Show less

  • CS Core Networks first line support engineer

    Jan 2020 - now

  • Network Operations Center Engineer

    Jul 2017 - now