Experience

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  Vivendi universal games

  Jan 2001 - Jan 2004

  Quality assurance test engineer

  Dublin. Freelance Linguistic ReviewsMain Tasks: Language reviews, QA spot checks and glossary modification. Translations and reviewing of manuals of videogames and other software documentations.; Main Tasks: Hardware and operating system environment set-up for localized applications. Software analysis, identifying and isolating problems of the product, linguistically and functionally, and providing support to the localization engineers. Integration, compatibility and acceptance testing. Reporting and regression bugs through database. Training and support provided to new entry QA Test Engineers. Show less

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  Nike emea

  Aug 2003 - Aug 2004

  Logistic specialist

  Main Tasks: Refunding defective products following the Nike's supply chain procedure

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  Acn

  Nov 2003 - Nov 2004

  Call Centre and Customer Support (back office) tasksKey Achievements: After a 6 months period in the call center, I have got a promotion for my accuracy in the work and I was called to be part of the Customer Support Department. There I reduced an enormous backlog (6 months) that was due to a sickness leave, in just 3 months! Call Centre tasks

  • Customer Support Agent

    Aug 2004 - Nov 2004

  • Call Center Operator

    Nov 2003 - Aug 2004
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  Motivaction international bv

  Jan 2005 - Jun 2005

  Call center operator
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  Ncr corporation

  Jun 2005 - Oct 2008

  Technical Customer coordinator of an international team providing 1st and 2nd level IT support in multiple languages.Key Achievements: Coached 1 team of 9 agents taking care of the support technical aspect for the customers, provided new hires with training, implemented and maintained the internal knowledge base, improved the helpdesk resolution rate from 30% to 80%, attended regular conference meetings with customers to optimize the service support, managed escalations and implemented new processes. Actively participated to the office transition from Amsterdam to Budapest, provided training to new agents in Hungary. Show less

  • Helpdesk Lead Analyst

    Oct 2007 - Oct 2008

  • Helpdesk agent

    Jun 2005 - Oct 2007
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  Ncr corporation

  Oct 2009 - Sept 2010

  Technical support specialist (ii)

  Technical Support Specialist in a 2nd Level IT support team having mainly Maintenance and Monitoring tasks.Key Achievements: Being successfully responsible for the handling of ‘Fault, Performance, Configuration, Security and Accounting management of a designated group of customers (main account: Sainsbury’s, UK). Being able to be the ‘on the job’ guide for the EMC Remote specialists (junior/ senior). Participation in performance’s meeting. Achieved the ability to represent CCC HA on the status calls with the customers. Being successful in timely providing reports of any event and a detailed report of exception. Show less

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  Tangoe

  Jun 2011 - Apr 2017

  Fulfillment specialist

  Maintain working knowledge of products, order fulfillment policies and procedures, contractual agreements and basic accounting processes.Ensure the timely and accurate delivery of client and agency items.Responsibilities include but are not limited to: -Attend daily (or weekly) production meetings (as requested)-Check initial input for accuracy and request additional information (if needed)-Alert Management if deadlines cannot be met-Help to obtain best possible delivery dates for items-Proactive and self-directed in all order fulfillment functions-Demonstrate sound judgment in resolving fulfillment issues Show less

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  Plantronics

  Feb 2018 - Dec 2019

  Technical support engineer
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  Poly

  Jan 2019 - Nov 2022

  Technical support engineer
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  Hp

  Nov 2022 - now

  Customer technical support engineer