Experience

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  Hewlett-packard

  Jun 2003 - Jun 2005

  Basis consultant

  Customers: Novartis, Natura, Syngenta, Samarco, Camargo & Correa, Sadia, Banco Ibi, Unimarc, Fasa, Mutual, Iansa, TMM.I worked as a helpdesk consultant, supporting HP employees. In 2003 occurred an internal selection and I started working with SAP. - Performance monitoring. - Creating, changing, and deleting Printer. - Administration of the database (Oracle, Informix). - Space control and updating table statistics, backup monitoring base and logs using SAPDBA. - Alerts checking, system performance, servers / work process monitoring and messages: logs, dumps, locks and updates. - Security administration. - SAP user’s administration: change and deletion, profiles and access authorizations. Show less

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  Capgemini

  Jun 2005 - Jun 2013

  Customers: Syngenta, CTEEP, BRT/OI, Estadao, SKY, Integra, Visa Vale, Schin, Usina São Joao, Usina Cerradinho, Itatiaia, Forluz, Avnet, Iguatemi.During 3 years, I was responsible to support SAP routines in a transport and distribution industry at Santos.In São Paulo I started supporting different segments companies and providing remote SAP support: - Check dumps and database growth, performance, monitoring, implement SAP Notes, support packages; - Security support (users, roles, compositor rokes and profiles); - Reorg and HSC; - Installation and Configuration of SAPROUTER; - SAP Marketplace tools; - Direct contact with customers to understand the new projects; Show less

  • SAP Basis Consultant

    Jul 2005 - Jun 2013

  • SAP Consultant - Deicmar

    Jun 2005 - Jun 2008
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  Indra

  Jun 2013 - Aug 2014

  Sap basis consultant

  Customers: Claro, OI, Banese, Caixa Econômica, Mafre, Eletronorte, Eletrobras and Telebrás.Working with public companies and telecom. Representing the company across multiple SAP projects. Customers in Belo Horizonte, Sao Paulo and Brasilia. - WebDispatcher configuration for HTTPS / SSL protocol - NW Portal 7.3. - Support NEW GL / Migration Project on Linux X86_64. - Applying certificates in BW, SAP Portal, setting SSO, tuning and profile parameters, redirect - HTTPS, security rules. - Support Packages implementation - E-Social (government requisition). Show less

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  T-systems do brasil

  Aug 2014 - Jan 2019

  Focal point of the customers providing SAP support and improvements.Managing Mexico, Slovakia, Hungary and Germany Teams with critical Incidents, demands, changes and projects.Operation Manager.ITIL Change, incident and Problem Management.Integration Manager.Other customers: Aethra, ALD, Astrazeneca, Bravante, Casa & Video, Ciplan, Copagaz, Dana, Vexia, Decatlhon, Delga, Estre, Flamma, Imma, Melitta, Nidera, Sabo, Sifco, Supergasbras, BAT, Heineken, Mercedes Benz do Brasil and LDC - Operation Manager – SAP team (in Mexico); - Development of Trainees; - Management of activities (HSC, Kernel, DB Patches and Upgrade, Linux upgrade, Reorg and New application Servers); - Direct customer contact, to show the results, reports and improvements; - Always working with monitoring tools to improve process and avoid critical errors (Filesystem and database growth, dumps, free memory and free CPU, invoices errors, PI channels and Java monitoring). - SAP Hana Database; - SSO - SAP Secure Login (Linux x AD); - Creation of a flow for critical processes from customers using Visio landscape (NFE and interfaces PO/PI); - Project managment and demands using Kanban/Kanboo; - Incident, problem and change managment using Cism and Sm9 tools; - Demand managment and SAP focal point to integrate others teams in Indian and Germany; - PI integration, NFE and non-SAP interfaces, certificates and performance; Show less Nos últimos quatro anos trabalhando com gestão de demandas, pequenos e médios projetos SAP com times globais (Alemanha, Hungria, Eslováquia e India). Apoiando GP's e SDM's em todo fluxo de melhorias e solicitações de clientes de varejo, telecom, agronegócio, óleo e gás e automotivos.Foco em resultados e em clientes. Ter problema como dono. Ótimo relacionamento interpessoal e poder de negociação. Cumprimento de prazos e metas. In the last four years I've been working as demand management. My day-by day includes SAP projects and direct contact with global teams (Germany, Hungary, Slovakia and Indian).Supporting GP's and SDM's (account manager) throughout the flow of improvements and requests from retail, telecom, oil and gas and automotive customers.Focus on results and customers. Empower to connect all the team to solve the problem. Great interpersonal relationship and bargaining power. Compliance with deadlines and targets. Show less

  • Integration Manager

    Aug 2017 - Jan 2019

  • Operation Manager SAP

    Aug 2014 - Aug 2017
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  Mercedes-benz do brasil ltda.

  Feb 2019 - now

  Focal point of Daimler regarding Costs, Pricing and Financial/Controlling Systems. Working with SAP Demands, Critical Incidents, Projects, Interfaces, Midlewares, Mainframe and non-SAP Integration.Actuaty responsible for leading local and global teams to achieve the best results, implement improvements and for keeping the critical systems operational.Leading the suppliers teams like T-Systems, Accenture and Infosys with focus on ABAP, Basis, Process Orchestration, API, Midlewares, Infraestructure, Architecture on premise and on cloud, Mainframe and BPMStar.Responsible for encourage, inspire, listen and give new ideas, keeping the "teamwork". Show less

  • Gerente de desenvolvimento de sistemas

    Nov 2021 - now

  • Senior Integration/Project Manager

    Feb 2019 - now