Experience

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  Riverview animal hospital

  Jul 2020 - May 2024

  Customer service representative

  I maintained front desk operations, including client interactions, appointment scheduling, and phone management, ensuring top-notch customer service. I maintained client and patient records, effectively addressed client inquiries, communicated medical concerns to the veterinarian, and resolved issues. Additionally, I provided essential support to the veterinary team, including assisting with procedures, sterilizing tools, and maintaining a clean and welcoming waiting area.

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  Ohio department of transportation

  Jan 2022 - Aug 2023

  Environmental engineer intern

  I contributed to the environmental engineering department by completing NEPA documentation and analysis for C1 and C2 level Categorical Exclusion transportation projects. This included performing diverse environmental fieldwork, conducting public involvement efforts, and utilizing ArcMap for extensive mapping needs. I also conducted thorough research on various environmental aspects essential for document approval such as cultural resources, endangered species, air/noise impacts, underserved populations, and other components. In addition, I collaborated with the design department to develop CAD models of bridge piers and abutments using MicroStation Open Roads Designer. Show less

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  Ohio department of transportation

  Jun 2024 - now

  Environmental engineer