Experience

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  Bestseller lebanon

  Nov 2013 - Feb 2017

  Visual merchandiser

  • Define, design and implement a creative visual merchandising strategy• Create appealing and eye-catching visual displays that lead the customer through the entire store• Produce window displays, signs, interior displays, floor plans and special promotions displays• Identify key messages and set a clear image of the end result• Come up with, revise and present design ideas with assistant merchandisers• Oversee the production and brief staff on arranging displays• Change displays to promote new product launches and reflect festive or seasonal themes Show less

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  Saint georges (le barbar child care center) 2018

  Jan 2018 - Jan 2019

  Team leader and swimming instructor

  • Plans the activities that are held during the duration of the camp. These can include sporting events, performances, excursions, hikes, games and dances. • Charged with developing and overseeing activities that are enjoyable, safe and age-appropriate for campers.• Assist the Camp Director in overseeing the daily activities, general camp operations, and programs to ensure a quality camp.• Ensure that all program area schedules are completed satisfactorily in a timely manner.• Be responsible for knowing, understanding, training, and executing all camp policies and emergency procedures associated with the camp.• Assist in mid-summer and post-summer evaluations with the Camp Program Director.• Interact effectively with the camp staff as a total system, with campers’ best interest in mind.• Be a leader in parent communication and address parent concerns in a timely manner. Seek the help of the Camp Program Director when necessary.• Assist with the various administrative tasks necessary for camp to run efficiently.• Assists children in swimming activities and teaching them how to swim. Show less

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  Daouk.com

  Feb 2019 - May 2019

  Website manager

  • Manages web pages, sites and applications. • Coordinates the design, development, deployment and maintenance of a company’s online presence.• Coordinates the design, development, deployment and maintenance of a company’s online presence.• Oversees all aspects of creating a website. • Coordinates with other departments.• Works with communication, sales, marketing or advertising professionals concerning content posted, viewed or pulled from the website.• Ensures that information posted on the website is credible, correct, and up to date.• Ensures that if the website allows the transfer of information from and to users that relevant stakeholders can access this information. • Checks for consistency and quality.• Attends meetings and prepare reports.• Implements online marketing campaigns.• Conducts Internet Promotions. Show less

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  Ecomz

  May 2019 - Jun 2020

  • Manages technical service-related operations. • Ensures that the chat support team is available 24/7 and are offering a high-quality support level to merchants. • Review and enhance the Chat Scripts • Research new ways to enhance the chat support including using AI, Robots and Automation. • Assist other departments within the company (Developers- Quality Assurance- Merchant Success – Marketing and Sales). • Oversee the work of the developers and quality assurance analysts to determine that all work is completed according to the budget and customer satisfaction. • Advise and recommend changes to products after listening to what the customer might need. • Train, Direct and oversee a team of tech support specialists. • Prioritize problem as they come in and sort them from high to low priority and assign them to the tech support team members. • Checks for consistency and quality. • Attends meetings and prepare reports. • Maintain logs of different problems to avoid them or to provide fast solutions. • Make decisions quickly, often with limited information. • Ensure that the customer is satisfied with the solution by following up often via phone calls, forums, emails.. Show less •Own merchant relationships to create a mutually beneficial partnership, constantly keeping your eyes open for expansion/growth opportunities. •Train merchants on how to use the company's tool and how to market the financing product ultimately to ensure compliance and drive relevant product adoption to generate high retention rates. •Help merchants create and deploy effective marketing initiatives around financing in a data-driven way (i.e., your suggestions are based on known successful tactics). •Work closely with cross-functional teams like Sales, Product, and Engineering to ensure that merchant wins, losses, and suggestions get fed back to the internal team. •Demonstrate thought-leadership in digital marketing - you should be able to speak authoritatively about the space and broad themes that you know work Show less

  • Technical Support Manager

    Jul 2019 - Jun 2020

  • Merchant Success Manager

    May 2019 - Jul 2019
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  Feer mcqueen

  Feb 2021 - Feb 2023

  Ecommerce specialist / data analyst

  •Developing, monitoring, writing and updating product content contained on eCommerce websites/portals.•Developing subject matter expertise in assigned product categories and taking ownership of daily business administration on assigned accounts.•Cultivating standards, systems and best practices for content creation, distribution, maintenance, and new product listings.•Working with product management, sales, graphics, and other relevant departments to provide updated content for assigned accounts to be shared across eCommerce platforms.•Possessing a comprehensive understanding of account-specific SEO best practices, pricing policies, media assets, inventory and/or pre-orders.•Having the ability to multi-task, prioritize and successfully meet several deadlines at once while maintaining attention to detail.•Possessing a strong knowledge of the eCommerce space including competitive strategies, marketing strategies, product development, consumer research, usability best practices and industry trends.•Using Spreadsheets or Excel (pivot tables, vlookups etc) in addition to web analytics to stay organized and monitor changes in product sales and identify opportunities for improvement.•Providing expertise in data storage structures, data mining, and data cleansing•Translating numbers and facts to inform strategic business decisions•Analyzing sales figures, market research, logistics, or transport data•Creating and following processes to keep data confidential•Coming up with solutions to costly business problems Show less

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  Freelance

  Feb 2023 - now

  Ecommerce freelancer
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  Al douri group

  May 2024 - now

  Strategic Planning & Execution: - Develop and implement a comprehensive eCommerce strategy aligned with the company’s overall business goals. - Identify growth opportunities and new markets for online sales. - Lead the development and execution of online sales plans and initiatives.Digital Marketing: - Oversee digital marketing efforts, including SEO, SEM, email marketing, social media, and online advertising. - Collaborate with marketing teams to create integrated campaigns that drive traffic, engagement, and conversions. - Analyze digital marketing metrics to assess the effectiveness of campaigns and make data-driven decisions.User Experience (UX) & Conversion Optimization: - Ensure the eCommerce platform provides an excellent user experience, with a focus on ease of use, aesthetics, and functionality. - Optimize the online customer journey to improve conversion rates and maximize sales. - Conduct regular A/B testing and usability testing to identify areas for improvement.Technology & Platform Management: - Manage the eCommerce platform, ensuring it is up-to-date, secure, and capable of supporting growth. - Work with IT and web development teams to implement new features, updates, and integrations. - Monitor website performance, including site speed, uptime, and responsiveness.Sales & Financial Management: - Oversee the eCommerce P&L, managing budgets and forecasts to ensure financial targets are met. - Monitor sales performance, identify trends, and implement strategies to maximize revenue. - Negotiate with suppliers, vendors, and partners to secure favorable terms and conditions.Customer Relationship Management (CRM): - Develop and implement CRM strategies to improve customer retention and lifetime value. - Utilize data and insights to personalize the online shopping experience and drive repeat business.- Ensuring high service levels for clients by working with multiple departments to ensure the targets are met. Show less • Develop online stores using e commerce strategies and product optimization strategies. • Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting. • Develop and implement ecommerce strategy in order to improve website performance. • Work with the marketing team or manage digital marketers in order to improve quality and traffic acquisition. • Re-Platforming website to new CMS, making website mobile capable • Research market in order to discover new trends and technologies in order to improve website performance. • Analyze various data in order to deliver data driven strategies in order to deliver top performance and achieve kips • Oversee or directly manage digital marketing channels across PPC, SEO, Display, affiliates and email marketing and social media. • Develop content calendar and oversee website uploads and landing pages development. • Report on performance. Show less

  • Head of Ecommerce & Marketing

    Jul 2024 - now

  • Ecommerce Specialist

    May 2024 - now