Experience

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  Concentrix

  Jul 2021 - Jul 2023

  - Assist Enterprise user with their Symantec Email Cloud product.- Help users in identifying the root cause of email delivery issues.- Provide workarounds to deliver emails which are caught by anti-spam or anti-malware services of Symantec Email Cloud gateway.- Guide Enterprise users with configuration related queries with their Symantec Email Cloud platform.- Competent in working with tools such as Wolken CRM and identifying emails logs using Tools2.Accomplishments:- Have been Awarded as the Best Technician for Email Security Product for the 2nd quarter of year 2022.- Constantly recognized by the users I worked with for the support. Show less

  • Broadcom Support Engineer

    Feb 2023 - Jul 2023

  • Symantec Email Security Enterprise Support

    Jul 2021 - Jan 2023
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  Abnormal security

  Jul 2023 - now

  Support engineer

  Work on Break-fix and Configuration related issues. Assisting with Technical troubleshooting. Co-ordinate with Customer Success Managers and Engineering team to provide resolution to reported issues.