Nikhil Kishor Yadav

Nikhil kishor yadav

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location of Nikhil Kishor YadavChennai, Tamil Nadu, India
Followers of Nikhil Kishor Yadav146 followers
  • Timeline

  • About me

    Support Engineer at Abnormal Security

  • Education

    • Kcg college of technology

      2016 - 2020
      Aeronautical engineering aeronautical/aerospace engineering technology/technician

      Activities and Societies: Aero Modelling Club Modelling RC planes and VTOL drones

  • Experience

    • Concentrix

      Jul 2021 - Jul 2023

      - Assist Enterprise user with their Symantec Email Cloud product.- Help users in identifying the root cause of email delivery issues.- Provide workarounds to deliver emails which are caught by anti-spam or anti-malware services of Symantec Email Cloud gateway.- Guide Enterprise users with configuration related queries with their Symantec Email Cloud platform.- Competent in working with tools such as Wolken CRM and identifying emails logs using Tools2.Accomplishments:- Have been Awarded as the Best Technician for Email Security Product for the 2nd quarter of year 2022.- Constantly recognized by the users I worked with for the support. Show less

      • Broadcom Support Engineer

        Feb 2023 - Jul 2023
      • Symantec Email Security Enterprise Support

        Jul 2021 - Jan 2023
    • Abnormal security

      Jul 2023 - now
      Support engineer

      Work on Break-fix and Configuration related issues. Assisting with Technical troubleshooting. Co-ordinate with Customer Success Managers and Engineering team to provide resolution to reported issues.

  • Licenses & Certifications