Experience

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  Doodle bugs! children's learning academy

  Dec 2010 - May 2014

  Teacher/center assistant/director assistant

  -Facilitated and participated in professional development opportunities -Supervised faculty team of approximately 25-30 members on daily basis-Completed operations and administrative tasks as scheduled and as they arise-Led projects/events to boost enrollment and promote the center within the community

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  Bright horizons

  Jun 2014 - Sept 2014

  Teacher

  -Maintained a safe, clean, organized, professional, and educational classroom environment at all times-Designed lesson plans, gathered materials, and implemented curriculum with flexibility to meet needs of all learners in class-Created and maintained healthy relationships with children and their families through constant open lines of communication

• 

  Unc health care

  Sept 2014 - Mar 2015

  Medical office assistant

  -Communicated with patients, families, and providers through various mediums -Organized, created, and maintained system of patient files electronically and in paper form-Worked with EPIC to create daily and future appointments for providers based on template of availability-Managed time in an appropriate and effective manner, taking on projects and led ideas to increase customer satisfaction

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  Bright horizons

  Jul 2015 - May 2019

  Assistant director

  -Forecasted enrollment to project future revenue and financials-Analyzed weekly enrollment and labor reports to compare to budget and report to management-Prepared weekly schedules and ensure labor hours are within budget-Analyzed and kept current on North Carolina State Licensing requirements to ensure the center exceeded State requirements and met company expectations-Developed and implemented staff trainings to support best practices -Conducted self audits in preparation for both internal and external quality assurance reviews-Prepared weekly status reports for senior management to keep them informed on the state of the center-Led team of teachers and coordinated daily functions of the center-Reviewed teacher lesson plans to ensure they met company standards as well as state licensing requirements-Provided informal and formal performance feedback to staff and set goals for improvement-Supported and led marketing efforts to attract and retain customers-Prepared weekly communications to inform parents of current and upcoming events -Communicated and engage with parents to ensure their children’s educational and personal needs are met-Led recruiting, onboarding, and employee engagement to support center growth and collaboration Show less

• 

  Pharpoint research, inc.

  May 2019 - Apr 2021

  -Coordinated study organization, implementation, and management with cross-functional personnel in compliance with all Standard Operating Procedures (SOPs) and policies.-Collaborated with sites, vendors, and clients to foster successful working relationships and to manage study needs.-Maintained knowledge of Good Clinical Practice (GCP) and updated guidance from FDA related to clinical research.-Developed training resources to fulfill requirements of study-specific training matrices as well as to support corporate initiatives; assisted with training and developing the Clinical Operations Internship program.-Organized meetings, tracked attendance, and documented all meeting minutes, issues, and outstanding action items for all attendees.-Thoroughly understood study protocols, plans and associated timelines/deliverables.-Identified and recruited investigative sites; led development of internal database through site/investigator identification and feasibility process.-Collected, reviewed, and filed essential documents to ensure completeness, accuracy, and Trial Master File (TMF) compliance; tracked activity/documents through study life cycle.-Conducted periodic QC of TMF to ensure files were audit ready; actively participated in responding to internal and external audit report findings.-Managed the distribution of study supplies to sites; maintained accurate tracking and replenishing of inventory throughout study. -Utilized various CTMS and eTMF platforms to manage study metrics and deliverables; created and submitted project status reports as required or requested.-Performed remote data review as a member of the collaborative monitoring team and prepared items for CRA review. -Partnered with team members to complete all administrative and project-related activities in a professional, timely and thorough manner throughout all phases of studies. Show less -Provided administrative support for projects and tasks related to functional operations teams within PharPoint, including Data Management, Clinical Operations, Biostatistics and Programming, Business Development, and Proposals and Marketing.-Managed projects including: -Creating and editing presentations, reports, and meeting materials for both internal and external use-Maintaining and updating internal operation training documents-Overseeing multiple calendars-Coordinating business travel and itineraries-Expense reporting-Event planning and logistics-Salesforce data entry and management-Report creation from the collection and analysis of various data -Transcribing and distributing meeting minutes Show less

  • Project Team Associate I, Clinical Operations

    Feb 2020 - Apr 2021

  • Operations Assistant

    May 2019 - Feb 2020
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  Wcg

  Apr 2021 - now

  -Responsible for developing solution-based approaches to project issues and customer relationship management-Lead all internal and external communications, promote continuous improvement in all aspects of the role and promote customer excellence-Principal accountability for the execution of the client agreed upon project timeline-Ownership of the execution of the clinical project coordinating the interface between the client and WCG for assigned project/service solutions-Responsible for the execution of programs and projects which include management of tasks for solution planning, analysis, configuration, and execution-Responsible for developing and participating in implementing business and system best practices-Ownership and management of the relationship with business and executive stakeholders (internal and external)-Proactively identify potential risks and issues & create strategy for contingency planning and risk mitigation-Responsible for the creation and execution against project plans and timelines, including planning and scheduling project goals, milestones and deliverables across internal groups-Define project schedules, allocate resources, and monitor progress-Clear understanding of the WCG strategy & goals with the ability to align against the department strategy and goals-Successfully meet project objectives by aligning and tracking those objectives to the company strategy/goals, ensuring project team is delivering upon objectives-Responsible for identification and mitigation of potential issues, effectively escalating to all appropriate parties, as well as, ensuring a proper resolution-Ownership of project scope including monitoring and managing changes to scope, as well as, effectively communicating to appropriate stakeholders-Present services at external client meetings Show less -Coordinated project management activities, resources, equipment and information to support client and Company for project/service solutions-Liaised with clients to identify and define requirements and objectives-Worked to ensure clients’ needs are met-Prepared project related and financial reports-Monitored project progress and handle issues as they occurred-Acted as the point of contact and communicated project status to all project members-Created and maintained comprehensive project documentation, plans and reports-Provided back-up coverage/support for Project Manager-Ensured standards and requirements of projects were met Show less

  • Senior Project Manager

    Aug 2023 - now

  • Project Manager

    Jan 2022 - Aug 2023

  • Associate Project Manager

    Apr 2021 - Jan 2022