Experience

• 

  Kaiser permanente

  Dec 2015 - Apr 2022

  - Issued, entered, and created new health record numbers for prospective/nonmembers.- Entered, updated, and linked all newborn babies for all North West Kaiser hospitals.- Followed HIPAA regulations to extract data from HealthConnect system.- Verified validity and indexed legal documents (advance directive, power of attorney,etc.) into patient charts. - Validated authorizations to ensure compliance with Kaiser policies and HIPAAguidelines.- Entered various legal, medical, and patient requests.- Processed specialized requests by analyzing and extracting data from records.- Managed department email account.- Unit Based Team(UBT) member responsible for department workflowimprovements.- Led video meetings and trainings - Advised, scheduled appointments, contacted physicians, nurses, and departmentson member’s behalf.- Acted as the feedback Champion responsible for project/workflow concerns.- Acted as the Workflow Monitor designated for ensuring workflow adherence andimprovements.- Unit Based Team(UBT) Proxy responsible for team goal setting and managed goaladherence. - Served therapeutic diets used in a hospital setting.- Interacted with a wide variety of patients in different hospital/departments.- Member of the Above and Beyond Committee which allocated awards for employeeswith high quality performance.- Led video meetings and trainings.

  • Data Quality

    Jun 2021 - Apr 2022

  • Release of Medical Information Specialist 1

    Sept 2019 - Jun 2021

  • Teleservice Representative

    Oct 2017 - Sept 2019

  • Nutrition Partner

    Dec 2015 - Oct 2017
• 

  Commentsold

  Apr 2022 - Jan 2023

  Customer support specialist

  - Maintained technical chat, email, and phone support for users.- Broke down, evaluated, and solved user problems, using test scripts, personalexpertise and probing questions.- Performed maintenance and testing of software to ensure usability and accuracy.- Consistently hit or exceeded all KPIs.- Utilized tools such as JIRA, Confluence, Canny, Slack, and Zendesk.

• 

  The lactation network

  Jan 2023 - now

  • Product Support Manager

    Jul 2024 - now

  • Senior Product Support Specialist

    Oct 2023 - Jul 2024

  • User Support Specialist

    Jan 2023 - Oct 2023