Experience

• 

  Ibm

  Jan 2005 - Sept 2021

  People Manager with 30+ direct reports.Understand global and local IBM goals and help employes to understand and alling with IBM's strategic and direction.Work with management team to assign resources in a manner that best meets IBM and individual development needs.Accept accountability for business results including meeting client satisfaction, productivity, financial, and other business measurements.Lead by example in all activities in a manner that enhances IBM's climate and business results.Lead or participate in organization planning, providing leadership and support to ensure that business objectives are met.Foster teamwork and inclusion across organizations, cultures and geographies.Support activities and projects involving cross-functional teams which contribute to IBM success. Provide employees feedback to improve performance.Establish clear performance expectations and hold people accountable for results. Recognize contributions by employees and teams.Support change, encourage employees to innovate, evaluate suggestions, and remove obstacles to implementation. Assure employee equity and encourage employee growth and opportunity.Advise and coach employees to help them develop their skills and capabilities to best meet their career desires and current or future business needs. Mostrar menos Act as an extension of the department manager by supervising the work of the teams, which includes, but is not limited to, assigning and directing work of team members, balancing the work among the team, approving work schedule (including days off, vacation days) as well as hours of work, and acting as the main point of contact.Maintain significant discretion regarding hiring, individual and team performance, dismissal, discipline, team efficiencies for department manager final review and appropriate action.Provide formal employee performance evaluation of team members by reviewing each team members' results and recommending overall assessments and performance ratings for the department manager's approval.Supervises pool workload balance and capacity planning.Continually matches workload and resource skill to optimize pool execution thereby ensuring timely and high quality service delivery and SLA compliance from the team.Leads the implementation by training the team on recommended processes and monitors compliance of new processes.Analyzes metrics to identify and assess skills of team members and maintain overview on staffing availability.Lead resolution of issues and/or, collection of project requirements process for pooled accounts and takes ownership for assessing issues or receiving detailed requirements and documentation. Ensures customers/account teams follow standard guideline and procedures when requesting service from the all pool. Mostrar menos System Administrator in support of Lexmark account and then ING Americas account specialized in providing administration and maintenance on hardware and software components for all in-scope systems & resources (1200+ servers). Activities include problem management and solution, change management and implementation, operation and maintenance of operating systems across multiple platforms, middleware applications, database technologies, high availability solutions, load balancing, capacity planning, performance management, security compliance. Support is also provided for systems management tools which monitor the operational status of the environment. Mostrar menos

  • Project Manager

    Jul 2020 - Sept 2021

  • People Manager

    Mar 2011 - Jul 2020

  • Team Leader

    Mar 2009 - Mar 2011

  • Sr. Wintel Administrator

    Jan 2005 - Mar 2009
• 

  Globant

  Sept 2021 - now

  Senior project manager
• 

  Kyndryl

  Sept 2021 - Sept 2021

  Project manager