Experience

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  Ibm

  Dec 2007 - Dec 2009

  Senior customer support executive
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  Infosys

  Jan 2010 - Mar 2010

  Senior operations executive
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  Microsoft

  Apr 2010 - Jun 2012

  Technical qa analyst

  • Reporting and Issue/Escalation Management, Microsoft Server MonitoringWorked Closely Microsoft Stakeholders and handled all escalations • Lead Microsoft QA Support Team• Production Release support (Stop and Start Services, Execute sql scripts).• Good in basics mysql queries (Select,update,insert,delete)• Deals with databases. Writing SQL queries.• Monitor SLAs (Service Delivery Management)• Documentation, Training, Process Improvement Initiatives • Training new team members.• Prompt in adherence, reporting and communication.• Strong in Service deliverables skills & Customer Service skills.• Maintaining SLA and delivery of tags or request under SLA.• Communication with clients through Email, chat (IM) or phone regarding any issues/status call.• Making Weekly & Monthly Status Report for clients.• Deals with Microsoft Stakeholders, Clients• Worked as a bridge between DEV Team & Client• Provide access to Clients, Stakeholders• Worked on Active Directory• Provided Email Support and Handled Escalations Show less

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  Cybage software

  Sept 2014 - Dec 2018

  Qa engineer

  • Strong abilities in Software testing include the creation of test scripts/cases, execution of Tests, defect tracking • Domain Expertise in E-commerce, Travel & Hospitality, Healthcare, Email Marketing, Security, Microsoft Dynamics CRM, Logistics, Media & Entertainment, Event Management, ERP • Experience in Mobile App Testing• Experience in Agile/SCRUM Methodologies• Experience in Manual Testing, Database Testing, Regression Testing, Functional Testing, Automation, SOAP UI Testing, Linux• Exceptional communication, collaboration & team-building skills with proficiency at grasping new technical concepts • Knowledge of Black Box Testing/Functional Testing.• Proficiency in Test Design (Test Scenario, Test Case Creation, Test Data Creation, RTM (Requirement Traceability Matrix), Test Plan, Test Strategy• Knowledge of HP- ALM and JIRA, MTM (Microsoft Test Manager), Rally, Bugzilla, Testlink, Q-Test, Test-Rail• Working knowledge of HP QC & Jira as Test Management tools• Good interpersonal & analytical skills and motivated achiever with the ability to implement new learning’s• Strong analytical and presentation skills, multi-tasking capability, and time management skills Daily Client communication & Handling offshore team.• Client reporting activities – Test Plan, Status Report, Progress Report, Test completion report, Triage & recovery calls• Test planning, Process adherence, and work distribution• Design / Review of test artifacts such as Test Plan, Test scenarios, Test Estimation & Test Cases• Hands-on Experience in Agile Methodology – Sprints, Backlogs, Burndown Chart, Daily Standups Meetings/Call, Retrospective Meeting, Sprint Planning, Daily Scrum Meeting, Product Deployment. Show less

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  Baseplan software group

  Jan 2019 - Jan 2020

  Sr. qa engineer | scrum master

  Worked on ERP + Mobile App Testing App Products

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  Cybage software

  Feb 2020 - May 2021

  Sr. quality assurance engineer | scrum master
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  Kohler co.

  Jun 2021 - now

  Project manager | scrum master