Experience

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  Vietnam international bank (vib) - ngân hàng quốc tế

  Dec 2014 - Jan 2018

  Part of VIB’s newly formed Corporate Transformation Center, responsible for delivering critical innovation projects to transform the bank's sales & internal process Being product owner of VIB Public Website, accountable for leading its development and operation as one of the key channels for digital sale and official information portal for customers. As a lead business analyst, responsible for end-to-end deliveryof VIB’s strategic projects to create various digital capabilities for VIB to accelerate its goal to deliver customer-centric and innovative digital experience

  • Innovation and Change Management Analyst (Corporate Transformation Center)

    Feb 2016 - Jan 2018

  • Digital Product Owner (Digital Banking)

    Sept 2015 - Feb 2016

  • Innovation Business Analyst (Retail Banking)

    Dec 2014 - Sept 2015
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  Home credit vietnam

  Apr 2018 - May 2019

  Senior business analyst

  Part of Home Credit Vietnam's Agile IT Delivery team, responsible for working with global cross-functional teams to spearhead new digital initiatives to provide the best personal financing ecosystem for Vietnam market

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  Uob

  May 2019 - Jul 2023

  Heading the Digital Innovation and Customer Experience team to manage Consumer Banking digital platforms and innovation project portfolio with the mission to transform UOB Vietnam into the best consumer banking in Vietnam. Manage 4 user-facing digital products for both Consumer and Business Banking segments with the objectives to uplift active user and usage rate as well as to maintain operational excellence with high net promoter score and industry-standard system uptime

  • Head of Digital Innovation & Customer Experience

    Apr 2022 - Jul 2023

  • Senior Digital Product Manager

    May 2019 - Jun 2022
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  Gsk

  May 2024 - Aug 2024

  Product manager

  Lead initiatives to enhance the usability and functionality of the company's CRM platform used by the global GSK salesforce. Initiatives include planning the launch of the iPhone version, developing a strategic product roadmap for Q4, integrating automation features to boost sales productivity, and optimizing scheduling workflows through system integrations.