Experience

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  Gates consulting

  Jan 1992 - Jun 2022

  Freelance writer/editor

  Content & copy editing for grammar, style, clarity, accuracy and flow: * Marketing copy, web landing pages, travel and IT articles, blogs, novels, short stories and moreWriting: * Marketing copy, SEO and IT articles, blogs, case studies, infographics, human interest and relationship articles, travel articles and descriptions, company profiles, executive bios and more

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  Software magazine

  Jun 2006 - Sept 2013

  Managing editor

  The software decision journal* Edited content, managed editorial process, worked with writers to tighten and improve their submissions, ensured deadlines were met and magazine issues published on time* Served as liaison for freelance writers, editor-in-chief, copy editor, design director and sales staff

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  Demand media

  Jan 2009 - Jan 2012

  Copy editor

  Edited website articles for grammar, spelling, style, clarity, and accuracy for eHow, About.com, Livestrong.com, and more.

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  University of phoenix

  May 2012 - Jan 2015

  Copy editor

  University of Phoenix offers campus and online degree programs, certificate courses and individual online classes. * Edited and fact-checked web copy and digital magazine articles for grammar, spelling, style and clarity* Created and maintained style guides for two different online channels* Spearheaded substantiation process to ensure published content was valid and accurate

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  Insight

  Jan 2015 - Jul 2019

  * Ensured web pages followed company style, brand voice and tone, and SEO best practices* Owned and maintained global, companywide content style guide, releasing quarterly updates for internal and external writers* Coached and worked with writers to tighten their copy and to provide a good user experienceInsight Enterprises Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. * Wrote for, edited and managed a quarterly IT magazine, <theScript> Quarterly* Owned and maintained companywide style guide, releasing quarterly updates to internal and external writers* Trained employees on proper brand treatment * Wrote and edited marketing collateral, including web pages, email copy, digital and print ads, posters, programs, datasheets, whitepapers and brochures* Maintained in-house style guide, updating quarterly for in-house and external writers* Improved processes to streamline production

  • Web Editor

    Apr 2018 - Jul 2019

  • Brand & Content Analyst/Editor-in-Chief

    Oct 2016 - Mar 2018

  • Copy Editor & Writer

    Jan 2015 - Oct 2016
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  Automation anywhere

  Jul 2019 - Apr 2020

  Managing editor, corporate blog

  Automation Anywhere is the world's leading robotic process automation software. * Grew blog from publishing 2x/week to 6x/week* Handled all aspects of blog production: ideation, planning, writing, editing, ensuring SEO reviews, getting approvals, staging, pushing live, promotion, analytics and more* Recruited, hired and onboarded 6 freelance writers and a web producer

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  Servicenow

  Mar 2021 - now

  ServiceNow makes the world work better for everyone. * Supervise all aspects of US blog production: ideation, planning, writing, editing, SEO reviews, approvals, staging, publishing, promotion and more* Oversee global blog production and publishing, working closely with colleagues in Europe and Asia Pacific to ensure globally consistent, locally relevant content* Helped increase organic traffic to the U.S. blog by 72% year over year* Helped increase organic traffic to EMEA blogs by 38% year over year Show less

  • Sr. Managing Editor, Global Blogs

    Mar 2024 - now

  • Managing Editor, Blog

    Mar 2021 - Feb 2024