Experience

• 

  Icici home finance company limited

  Feb 2007 - Dec 2008

  Process executive - ii

  - Document Indexing for classifying the documents that required for preparing Title Reports- Capturing the information from Abstractor Reports, Deeds, Mortgages, Taxes, Judgments and other supporting documents- Reviewing and Verifying the chain of title to make sure that given property does not have any title issues- Generating Title Reports and sending to client- Rejecting the orders back to the Abstractor in case of any document / information missing- Clarifying doubts of the team during production and doing QC for new joiners Show less

• 

  Cognizant

  Jul 2010 - now

  *Mortgage Underwriting* Examining loan documents to ensure accuracy and completeness Evaluating the borrower ability to repay the loan based on the 4Cs (Capacity, Credit, Capital and Collateral) Approving or Rejecting the loans according to lender / investor, and agency guidelines Identifying potential red flags and fraudulent activities Recording loan denial causes accurately in client system Tracking production details and sharing with management on daily basis Handling the client escalations, maintaining client relationship by providing superior customer service Attending External & Internal calls, meetings and preparing MOM’s Tracking the process updates and sharing with team Show less *Closing Disclosure (CD) Preparation* Analyzing workload and assigning production to the team accordingly Performing QC for the new joiners loans and Tracking external & internal escalations Performing RCA on all escalations and giving feedback to the user Supporting team to meet the SLA and timely deliverables Handling the Client Escalations Analyzing the process gaps and sharing ideas to improve tools and simplify the process Working on the rush / priority / CD due / COC due loans and generating Closing Disclosure (CD) Sending CD’s to Client for review and approval. Once approved by Client sent out the CD to borrowers Sending loans back to the client, if any MRD documents and/or mandatory information is missing Submitting review report on the loan to Closer / Funder Preparing PKT questionnaire and conducting assessments Performing the internal audits for the team to ensure all are compliance with company policies Attending External & Internal calls, meetings and preparing MOM’s Tracking the process updates and sharing with team Giving training to the new joiners on process and client tools Scheduling huddle sessions and supporting team to clarifying their queries during the process Show less *New Process Setup (UAT)* Attending Client calls and gathering business requirements Preparing and updating Business Requirement Documents Designing the workflows Applications testing on UAT Preparing the test cases and sharing observations with Software team Sending test documents to client for review and approval Once approval received from client software team deploy the test documents from UAT to production tools Preparing keying instructions (process guidelines) for production teams Analyzing the process to identify gaps and advise solution to improve tools/processing time Show less *Recording Services* Reviewing of Real Estate documents based on county compliance guidelines for recording submission Returning defect loans to client for corrections with reasons Submitting documents to County Recorder using third party applications Analysis on Recording rejections and performing RCA for errors Giving training to the new joiners on process and process tools Clarifying doubts of the team during production and doing QC for new joiners Resolving client queries and escalations Preparing PKT questionnaire & conducting assessments Preparing process reports and sending to Client on daily / weekly / monthly basis Tracking process updates and updating the SOP's and sharing process updates with team Conducting huddle sessions  Attending Client calls and Preparing MOM's Analyzing the process to identify gaps and advise solution to improve tools and simplify the process Performing the internal audits for the team to ensure all are compliance with company policies Show less * Title Search * Document Indexing for classifying the documents that required for preparing Title Reports Capturing the information from Abstractor Reports, Deeds, Mortgages, Taxes, Judgments and other supporting documents Reviewing and Verifying the chain of title to make sure that given property does not have any title issues Generating Title Reports and sending to client Rejecting the orders back to the Abstractor in case of any document / information missing Clarifying doubts of the team during production and doing QC for new joiners Show less

  • Process Specialist

    Jun 2021 - now

  • Process Specialist

    Jan 2019 - May 2021

  • Process Specialist

    Apr 2017 - Dec 2018

  • Senior Process Associate

    Oct 2011 - Mar 2017

  • Process Associate

    Jul 2010 - Sept 2011