Experience

• 

  Paypal

  Mar 2011 - now

  • Conducting an end-to-end and meticulous review of potential illegal or suspicious activity, including firearms, gambling, adult, and drugs amongst other violating activities that are detailed in PayPal`s Acceptable User Policy.• Applying analytic techniques to complex information sets to make logical and effectively supported recommendations on cases for reporting to Financial Crimes Enforcement Network (FinCEN) and/or OFAC. Such investigation decisions are critical to PayPal’s fiduciary responsibility under the Bank Secrecy Act (Anti-Money Laundering rules) to effectively monitor customer’s activities regarding detecting and reporting suspicious activity report, including the predicate offenses of Anti-Child Exploitation, Adult, Offensive, Drugs and Weapon.• Assessment of customer activity across multiple platforms to ensure that it falls within acceptable parameters established by governing bodies including, but not limited to all relevant FIU (Financial Intelligence Unit). Show less • Conducting a meticulous review of potential illegal activity or activity in violation of various fundraising and non-profit regulations;• Completing a time-sensitive and thorough analysis of high risk customer segments and/or of potential Anti-Money Laundering activity and/or suspicious financial activity across multiple jurisdictions and countries;• Assessment of high risk customer profiles and large amounts of data to ensure normal and expected activity, including Acceptable Use Policy adherence and Know Your Customer efforts;• Apply analytic techniques to complex information sets in order to make logical and supported recommendations;• Regularly exercise good judgment and in making decisions or recommendations in relation to case investigations conducted;• Documenting findings in narrative style format, in the manual and automated process case management system and prepare reports to management as required.• Regularly working on the suspicious activity report filing, transaction monitoring process and sanction screening to ensure the timely reporting of filing regulatory reports across multiple EU jurisdictions. Show less • Quickly upskilled from Buyer Appeals to Buyer Risk Operations where I was exposed to various Fraud Qs and Buyer Modus Operandi (Account Take Over, Stolen Financial, High Average Selling Price and Collusion).• Later promoted to Seller Risk Operations where I successfully moved to our most experienced seller Q, Small Medium Business and Explosive Growth.• My primary task is to review customer accounts/activity, determine associated risks if any, and mitigate loss.• My strong analytical skills have helped me identify and patterns, allowing me to collaborate with Risk Management and Fraud Solutions to put rules in place, and prevent future loss.• While working reported stolen credit cards and bank accounts claims. I identified a gap in our Correction Tool process and proposed a successful solution which was implemented globally. As a result my story was selected to feature in the PayPal Trailblazer. Show less

  • Global Financial Crimes and Customer Protection: Reputational Risk Investigator

    Mar 2021 - now

  • Global Financial Crimes and Customer Protection: Enhanced Due Diligence Investigator

    Feb 2016 - Feb 2021

  • Fraud Operations Analyst

    Mar 2011 - Jan 2016