Experience

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  Velociti (pty) ltd

  Feb 2007 - Dec 2008

  Account administrator

  As an Accounts Administrator, I managed administrative tasks such as reporting, target formulation, incentives and commissions and payroll processing. Additionally, I handled client relations and collaborated with HR to ensure recruitment and training schedules aligned with operational needs.

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  Metonymy contact centre

  Apr 2009 - Mar 2010

  Sales coach

  My role was to provide guidance and support to sales agents to improve their performance and achieve sales targets. This involved conducting coaching sessions, offering feedback on calls, and providing training on sales techniques and product knowledge. I also analyzed sales data to identify areas for improvement and developed strategies to enhance the team's effectiveness. Overall, my focus was on empowering sales agents to excel in their roles and contribute to the success of the contact center. Show less

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  Voice group sa

  Jun 2011 - Jan 2012

  Human resource administrator and account manager

  First point of contact for all HR related matters including labor and employee relations, compliance, payroll preparations, employee records, and recruitment processes. As an Accounts Manager, I handled client relations, administrative tasks, management of the sales operations and provided back-office support for compliance and quality assurance. Furthermore, I conducted training sessions on sales techniques and product knowledge to enhance team performance.

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  Ons telecoms

  Mar 2012 - Jul 2014

  Human resource administrator and operations manager

  First point of contact for all HR related matters including labor and employee relations, payroll preparations and recruitment cycle. Additionally, I conducted training sessions, produced performance reports and efficiently managed financial processes.As Operations Manager, I worked closely with the Director to manage client relations, sales operations, back-office functions, and compliance processes.

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  Cci

  Oct 2014 - Dec 2014

  Senior team manager

  I was responsible for overseeing the operations and performance of the Grad Bay department. This involved guiding and mentoring inexperienced consultants to ensure their success. I conducted regular evaluations of employee performance and provided coaching and training to enhance their skills and motivation.

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  Tq driving academy & happy moments party

  Sept 2016 - Sept 2020

  Owner

  As the owner of TQ Driving Academy and Happy Moments Party, I adeptly balanced operational management, customer service, and HR responsibilities. At TQ Driving Academy, I managed the full employee lifecycle, from recruitment to payroll, while also coordinating driver and client schedules. Concurrently, at Happy Moments Party, I developed strategies to attract clients, provided exceptional service, and coordinated event logistics, all while ensuring inventory maintenance. These experiences demonstrate my ability to excel in HR roles by efficiently managing diverse tasks while prioritizing customer satisfaction and operational excellence. Show less

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  Human concepts

  Feb 2024 - Aug 2024

  Human resource consultant

  Establishing end-to-end HR practices and procedures for an organisation with no previous HR infrastructure, ensuring comprehensive coverage of all aspects of HRM

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  Response bpo

  Aug 2024 - now

  Onboarding administrator
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  13ten

  Aug 2024 - now

  Onboarding administrator